When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.




Interactive retail opens the door to market growth

Virtual reality (VR), wearables and connected technology offer unique opportunities for retailers. The development of interactive retail opportunities is opening the door to market growth and a host of new deployments.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.




Avoid Mobile Order Pick-Up Mayhem

The ideal mobile order pick-up program gives customers fast, convenient service and delivers higher throughput for restaurants and food-service venues. 

Type: Infographic

Sponsor: Apex Supply Chain Technologies


See More »

FEATURES


Are kiosks the next step for restaurant-based digital signage?

There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach the point of saturation in many restaurants, kiosks represent the next big opportunity for restaurant-based digital signage.

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

Check out Panera To You

The store layout is dominated by ordering, order pick-up and wait-area seating.

McDonald’s automated cashier: Will it win with millennials?

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Tableside POS is a game changer

Higher sales, fewer servers, faster table turns, and happier, more loyal customers – Tableside Point-of-Sale offers all this and more. I foresee that it is going to profoundly change the customer experience for the better. Make POS mobile Typically, a server spends less than 20 percent of his time interacting with customers.

SmartMenu offers diners customized meals based on dietary needs

Restaurant operators are pleased with the efficiency, customer response and ROI.

NRA 2011: nClosure and the iPad as kiosk

nClosure spokesman Dan McCain and Poslavu's Travis Kellerman discuss the challenges and benefits of employing iPads as self-service devices.


NRA to showcase top industry trends

Building, kitchen design and more create exhibit hall of more than 2,100 booths.

Fast casuals opt for interaction

Self-service technology finds little support from fast-casual operators.

FS/Tec, NAFEM to hold co-located event

Foodservice technology and equipment come together Oct. 10-13 in Atlanta.

NRA Show Blows into Windy City

Hotel-Motel Show offers trends, insights and more.

Minimum wage, maximum impact

With the Senate passing its own version of a bill to increase minimum wage, where the issue will land is anybody's guess.

Fast-casual restaurant uses self-service kiosks to attract tourists

Bytes, an England fast casual, sets itself apart from the 200 restaurants in this tourist trap.    

Prime time for online ordering in fast casual

Tossed and Camille's are among those generating sales via Web-based ordering.

See More »

Self Service systems, cases, and opportunities on Fast Casual.

NEWS