Features
Smashburger, Teriyaki Madness leaders talk AI, customer engagement strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Leaders from Zunzi’s, Smashburger and Teriyaki Madness shared insight and best practices when it comes to building customer-focused marketing campaigns during…
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Starbucks: 'Pandemic to blame for disappointing China sales'
by Cherryh Cansler — Editor, FastCasual.com
Starbucks reported Thursday that Q4 revenue fell short of expectations, thanks to a 7% drop in same-store sales in China.
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Blaze Pizza, Bojangles execs discuss switching from a transactional mindset to a customer mindset
by Mandy Wolf Detwiler — Editor, Networld Media Group
Restaurants are ditching the transactional mindset to focus on customers. A panel of brand executives explained how their companies are putting the customer…
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Blaze Pizza CEO: We’re facing industry challenges head on
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are more than a few big challenges facing pizza brands, but Blaze Pizza, given its strength and willingness to succeed, is facing the hurdles head on.
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5 kitchen trends shaping restaurants' future
Scott Heim, divisional president of Evo Inc. reveals five kitchen trends shaping restaurants' future.
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COVID-19 forces Soupergirl to close cafes, embrace retail
by Cherryh Cansler — Editor, FastCasual.com
Although COVID-19 forced Soupergirl to close its two cafes, the mother-daughter duo behind the Washington D.C. company is doubling its revenue in 2022 thanks…
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Fast casual leaders: Off-premise dining more important than ever
by Mandy Wolf Detwiler — Editor, Networld Media Group
Three restaurant executives discussed the rise of off-premise dining during the COVID-19 pandemic at the recent Fast Casual Executive Summit in Charlotte…
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Why 1 exec traded beauty school for barbecue
by Dan Hyman
Tara Boyle thought she knew where her life was taking her, but then Sonny's BBQ entered the picture
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Experts weigh in on supply chain issues
by Mandy Wolf Detwiler — Editor, Networld Media Group
Supply chain issues continue in the wake of the COVID-19 pandemic and transportation issues outside the U.S. Four restaurant industry experts explained how…
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Experts share insight on keeping franchisees happy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A top challenge for franchisors is keeping franchisees engaged, happy and aligned with brand goals. Experts offered up tips and best practices to do just that…
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Panera Bread execs: We're not afraid of taking risks
by Mandy Wolf Detwiler — Editor, Networld Media Group
Eduardo Luz, chief brand and concept officer, and Rob Sopkin, SVP, chief development officer, at Panera Bread, shared the keynote at the Fast Casual Executive…
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Delivery wars heat up as services turn to OOH advertising
by Kevin Damask — Editor, Digital Signage Today
The delivery service wars — battles between DoorDash, UberEats and Grubhub — have been raging for several years as each brand jockeys for position as the…
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Dallas restaurateur embraces vending, delivery robots
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Espartaco Borga has deployed 'smart' vending machines and in-store food delivery robots to improve efficiencies for customers while making better use of labor.
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Multi-unit franchisors talk expansion plans, issues plaguing growth
by Mandy Wolf Detwiler — Editor, Networld Media Group
Franchising can be difficult in the best of times, but add in supply chain issues, labor shortages and a pandemic and it can be downright impossible. A panel…
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Franchise experts offer insight, best practices for attaining success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Four franchise industry leaders shared tips, insight and best practices for achieving success as a franchise and franchisee at the 2021 Restaurant Franchising…
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How top brands are tackling kitchen design, third-party delivery challenges
by Mandy Wolf Detwiler — Editor, Networld Media Group
Two panel discussions at the recent Restaurant Franchising and Innovation Summit focused on modern kitchen design and third-party delivery services. Experts…
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Why menu innovation is at the heart of restaurant industry
by Mandy Wolf Detwiler — Editor, Networld Media Group
A panel talk at Networld Media Group’s Restaurant Franchising and Innovation Summit focused on menu development with experts sharing insight on cost margins…
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Robotic boba tea kiosk looks to get the jump on a bubbling hot product
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Bobacino machine automates both food preparation and self-service, a pairing the company sees as a new direction for commercial foodservice.
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How to build, analyze and transform post-pandemic customer experiences
Fast casual restaurants need to master a hybrid between physical and online services. This need will continue to grow in importance.
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Digital marketing proves key as QSRs 're-get' to know customers
Creative brand marketing, especially digital advertisements, will be among the most important promotional tools QSRs can leverage as consumers return to their…
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