Why restaurants are dropping phone lines for voice bot systems

September 1, 2022

More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations.

How to Create a Food-Safety-First Culture and Always be Audit Ready

Did you know September is national food safety education month? Here are some tips to help you create an operational culture focused on food safety in your…

Are you ready for some robot sushi?

by Cherryh Cansler — Publisher, FastCasual.com

Darren San Sushi is relying on sushi-making robots at its location within SoFi Stadium, where 70,000 fans gather to watch the National Football League's LA…

Starbucks AI expert on how AI transforms restaurant customer engagement

August 30, 2022

Can AI and machine learning transform customer engagement in restaurants into a more personalized experience? Yes, according to Brian Ames, program manager for…

5 advantages of POS automation

Automation has become a critical element of a restaurant’s recipe for success. After all, the less time a manager spends manually crunching numbers, pulling…

Givex expands, launches new products during pandemic

by Mandy Wolf Detwiler — Editor, Connect Media

Givex is a technology platform for the hospitality industry. Learn how the brand can help your company thrive with its suites of products.

The Future Of The Hospitality Industry Is Connected

Make sure your business has all it needs to compete because the future of the hospitality industry is cloud-based and connected.

Finally, an App that Saves Your Store Managers Time & Money

If you don’t have mobile access to real-time performance data for your restaurants, you’re losing money. It’s that simple.

Genghis Grill upgrades loyalty program

August 23, 2022

Genghis Grill has updated its mobile platform thanks to a partnership with Punchh, a loyalty and engagement platform. Fans can now access the app featuring…

PicnicWorks partners with Minnow Technologies

August 22, 2022

PicnicWorks, a developer of kitchen automation technology, has partnered with Minnow Technologies, a startup that has developed the Pickup Pod, a self-service…

Chipotle vs. Panera: How QSRs adapt to generational differences in dining behaviors with unique strategies

Restaurants have adapted to massive shifts in consumer behavior in recent years, but those changes also include generational differences. Across all the top…

Lettuce Entertain You taps DoorDash to enhance online ordering

August 16, 2022

Lettuce Entertain You Restaurants, which owns Wow Bao, has launched Storefront, DoorDash's online ordering platform, to create a first-party online ordering…

Friendly's upgrading POS system

August 16, 2022

In an effort to better serve its customers, Friendly's Restaurants is rolling out a cloud POS system, Revel Enterprise, at its 120 locations.

A&W Teams Up with Jolt to Streamline Operations

A&W Restaurants has partnered with Jolt Software, the leader in digital food safety and operations execution software, for checklist, employee communication…

Train and On-board Restaurant Employees Faster with Free Training Templates

BarSight Restaurant Systems is working with various restaurant industry experts to create free, ready-to-use, training templates to help increase service…

3 ways technology can help solve labor shortages

Caroline Price of Toast reveals how operators can use technology to help cover labor shortages.

Blaze Pizza CEO: Pizzaverse tech still growing, staffing can be addressed

by Mandy Wolf Detwiler — Editor, Connect Media

During the Pizza Leadership Virtual Summit, Blaze Pizza CEO Mandy Shaw addressed the rise in technology and current staffing challenges.

The Unified Commerce Platform Explained: Next Generation Software Architecture for Restaurants

Multi-unit restaurants desperately need unified ordering and fulfillment systems to drive speed, convenience, and personalized experience. A modern commerce…

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Buyers Edge acquires Arrowsteam

August 3, 2022

Buyers Edge Platform, a digital procurement platform with over $20 billion in total foodservice spend, has acquired ArrowStream, a provider of supply chain…

5 ways to drive customer retention in a post-pandemic world

by Katie Fairchild

Once you have conquered getting the customer through the front door, you must convert them into regulars. Restaurant365's Katie Fairchild explains how.