Signature Systems releases PDQ 3rd party fulfillment solution

July 18, 2023

Signature Systems Inc. has released "PDQ Third Party Fulfillment," a POS-integrated and standalone option featuring automated delivery management.

Ovation launches call-to-text feature

July 12, 2023

Ovation, a real-time guest feedback platform for restaurants, has released an automated call-answering feature, Call-to-Text, allowing restaurants to…

Veggie Grill revamps loyalty app

July 12, 2023

Veggie Grill has upgraded its loyalty program and digital ordering experience via Thanx, a guest engagement platform.

Chipotle testing avocado-processing cobot

July 12, 2023

Chips are no longer the only food item being handled by robots at Chipotle Mexican Grill.

Pizza survey shows what customers want from their favorite pizzerias

by Mandy Wolf Detwiler — Editor, Connect Media

In a survey of 403 people, 100% said they had ordered pizza, either for delivery by pick up. No longer are customers using the telephone to place their orders.

Restaurant tech firm partners with US digital ordering platform

July 6, 2023

Vromo, a delivery management software provider, has partnered with Chowly, an all-in-one digital ordering platform, to facilitate the aggregation of order…

2023 State of #ResTec | SynergySuite

What is the state of restaurant technology in 2023? Find out how your restaurants stack up against the competition with their technology in our latest report.

Presented by SynergySuite

Will Panera's grocery rewards platform drive cafe traffic?

by Cherryh Cansler — Publisher, FastCasual.com

Panera Grocery Rewards sits at the nexus of the company’s loyalty program, CPG business and in-cafe offerings.

Kiosks, AI keeping wait times down at Scooter's drive-thrus

Nathan Lester, senior director of Drive-Thru Innovation at Scooter's Coffee, reveals how technology helps the chain with its "scoot on through" customer…

Bite Ninja launches remote staffing system

June 23, 2023

Bite Ninja has created a patent-pending queuing system — NinjaQ — that allows restaurants to deploy workers remotely across multiple locations.

What Are Connected Workstations & Why Are They Beneficial?

Discover the benefits of connected workstations for businesses. Learn how they can increase productivity, streamline workflows, save costs, and enhance…

Intel, Vericast partner on digital in-store retail media network

June 22, 2023

Vericast and Intel have created a programmatically enabled digital in-store retail media network to deliver contextually relevant advertising and product…

Voice ordering at the self-service kiosk? Coming right up

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ben Kaplan of PLNT Burger and Ken Sutton of Yobe Inc. are working on a voice solution that will allow guests to speak their order at a kiosk and pick it up in…

Roll-Em-Up Taquitos elevates CX via digital feedback platform

June 19, 2023

Southern California-born Roll-Em-Up Taquitos has tapped Tattle, an AI-driven feedback platform, to measure customer satisfaction across digital ordering…

Revenge dining: What's loyalty got to do with it?

by David Werner — Vice President of Product Marketing, HungerRush

Dave Werner, VP of Product Marketing at HungerRush, describes how restaurants can capitalize on revenge dining by investing in personalized customer engagement.

4 Common Delivery Points of Friction and How to Fix Them

The pizza delivery landscape has changed dramatically in recent years, and operators face a host of new challenges.

SpotOn debuts wait time feature to jump-start order process

June 13, 2023

SpotOn, a software and payments provider, is debuting a "Seat & Send" feature that jump-starts the ordering process for customers who are waiting to be…

Bubbakoo's Burritos celebrates 15th anniversary with updated app, loyalty program

June 13, 2023

Bubbakoo's Burritos is celebrating its 15th anniversary with an updated app and loyalty program via Thanx, which will feature three levels of loyalty…

Fast casual PLNT Burger readies self-serve voice-order solution

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice-order…

Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage

Fast-growing premium cookie retailer uses digital signage for customer and employee communications