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Operations News & Media

Togo's 2020 transformation: 'It's not just new paint'

by S.A. Whitehead — Food Editor, Net World Media Group

Ask anyone who's made a deli sandwich, they'll tell you, making these mouthwatering monstrosities is both time and labor-intensive. But 48-year-old Togo's has…

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Delivering a frictionless guest experience: one size doesn't fit all

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology allows restaurants to deliver a better guest experience, but companies still need to test new solutions since no one tool meets all companies…

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Epson America releases receipt printer for small companies

November 13, 2019

Epson America Inc. has released its TM-T20III receipt printer designed for small and medium merchants to support existing POS and mPOS systems, according to a…

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Webinar to examine why LTE and 5G are on the menu for foodservice

On Nov. 21 at 2 p.m. EST, Fast Casual will present a webinar, "Why LTE and 5G are on the menu for restaurants," featuring Anthony Lawson — manager of technical…

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ParTech to acquire Restaurant Magic for $42M

November 8, 2019

ParTech, Inc., a wholly owned subsidiary of PAR Technology Corp. and a global provider of point of sale solutions to the restaurant and retail industries, has…

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Fatburger CEO pleased with Q3 financials

November 8, 2019

FAT Brands Inc., parent company of Fatburger, reported that revenues and sales were up for fiscal third quarter 2019, the 13-week period ending Sept. 29.

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Best practices for integrating carryout

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By envisioning the carryout business as a component of an emerging, integrated digital ecosystem, restaurant decision makers can allocate resources in a way…

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BWW digitizes operating procedures

November 1, 2019

Buffalo Wild Wings has digitized its operating procedures via CMX, a provider of supply chain and operations management tools. Through ActivityStudio, the…

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SalesVu introduces self-order kiosk app

November 1, 2019

SalesVu, a provider of iPad point-of-sale and business management solutions, has introduced its latest self-order kiosk app, OrderUp, designed for restaurants…

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Webinar to explore designing customer engagement programs

"Designing customer engagement programs that drive business growth," sponsored by Revel Systems, will explore how to implement customer engagement programs…

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El Pollo Loco reports modest Q3 sales gain, revenue losses

November 1, 2019

El Pollo Loco Holdings Inc. turned in relatively lackluster financial results, for the third quarter that ended Sept. 25, showing total revenue and net income…

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Starbucks beats Q4 expectations

October 31, 2019

The Starbucks Rewards loyalty program grew to 17.6 million active members in the U.S., up 15% year-over-year.

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Dave & Buster's to install Diebold Nixdorf’s self-service kiosks offering game cards

October 31, 2019

Dave & Buster's, a national dining and entertainment provider, will install Diebold Nixdorf's self-service kiosk solution at locations nationwide…

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Chowbotics upgrades robotic salad making kiosk

October 31, 2019

Chowbotics has introduced Sally 2.0, the newest iteration of its fresh food robot, which first came to market in 2018 and is in action at more than 7…

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How to protect against credit card scams, digital transaction liabilities

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While credit card theft isn't new, the internet is giving rise to new opportunities for credit card scamming. To protect against fraud, foodservice operators…

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Wingstop CEO credits advertising, delivery for solid Q3 earnings

October 30, 2019

Wingstop Inc. announced Tuesday that system-wide sales increased 21.6% to $383.5 million and its restaurant count was up 10.3% to 1,340 global locations during…

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4 steps to a successful restaurant delivery strategy

With so many delivery options and so much competition, how can your restaurant create a successful delivery strategy that differentiates you from your…

Presented by FastCasual.com

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Starbucks invests millions in Chicago small businesses

October 29, 2019

Starbucks Coffee Company is investing $10 million in four community lenders to drive economic opportunity in Chicago, according to a company press release.

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Tork releases online modules to boost foodservice professionals

October 29, 2019

Tork, an Essity brand in workplace hygiene, has launched Reach for the Stars, a free online module series to help foodservice managers and owners improve their…

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Tom + Chee parent company shakes up leadership team

October 28, 2019

GSR Brands, parent brand of Gold Star Chili and Tom & Chee, has made several changes to its leadership team in hopes of growing both brands, according to a…

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