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Customer Service / Experience Resources

Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Presented by Star Micronics America

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Investing in digital guest experience ordering platform pays short and long-term dividends

Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…

Presented by FastCasual.com

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Nothing Should Stand in the Way of Your Specialty Beverage Profits

In areas such as blending equipment, build station layout, training, and measuring devices, small changes or adjustments can improve the quality and…

Presented by FastCasual.com

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5 Strategies to Optimize Your Customers' Online Ordering Experience

Build customer loyalty and strengthen your brand by creating a mobile-first, easy-to-navigate online ordering experience

Presented by SpeedLine Solutions

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Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

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20 Fast Casual Brands to Watch in 2023

After reviewing the nominees, a panel of judges narrowed down the applicants by looking at their use of technology, menu innovation and future growth plans. We…

Presented by FastCasual.com

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Vitamix and Smoothie King – The Perfect Blend

A long-standing partnership between a smoothie franchise and a provider of commercial blenders has proven to be a driver of growth for both companies.

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Leveraging Reviews and Sentiment Data to Build a Better Customer Experience

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review…

Presented by FastCasual.com

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5 ways engaging restaurant entertainment can save money, strengthen the bottom line

Digital signage has emerged as an important technological tool in a restaurant’s ability to engage customers. As the solutions continue to evolve, the screens…

Presented by FastCasual.com

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AI Decision-Making: Data Collection, Processing, and Analysis at the Edge

Adding AI-driven personalization to digital signage networks can dramatically increase their effectiveness.

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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2022 Fast Casual Top 100 Movers & Shakers

As in past years, the Top 100 isn’t solely focused on the most profitable or fastest-growing brands. Of course, those elements are important and often come…

Presented by FastCasual.com

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2022 Excellence in Food Safety

Download this white paper to learn how Steritech's 7 Pillars of Food Safety Excellence can help you strengthen food safety culture at your restaurant. We are…

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Adopting an Ecosystem Approach to Restaurant Technology

Relying on multiple vendors to implement a digital transformation can be a challenge. Working with a core technology ecosystem provider can simplify the…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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Automating the Future of Food via Pizza

Kitchen operators are increasingly turning to technology to thrive. Once again, pizzerias are leading the way.

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Optimizing Operations with Modern Digital Signage Solutions

Implementing a digital signage network doesn’t need to be a costly, complicated endeavor. New management tools are helping to simplify the process.

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Using Your Tech Stack as a Cross-Selling Powerhouse

See how using a data-drive cross-selling platform moves your POS to the next level. By offering more customized upsell suggestions, you can increase your…

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