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Customer Service / Experience Resources

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

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Trend Report: Flavor Trends of 2025

Explore the evolving beverage landscape, where nostalgia meets innovation. Uncover the consumer preferences driving demand for bold, premium drinks. Learn how…

Presented by Botrista Inc.

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How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

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Food pickup lockers help restaurant operators lower costs

As more restaurants depend on delivery and carryout services to remain profitable, balancing speed with security and efficiency is crucial. Food pickup lockers…

Presented by FastCasual.com

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Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

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How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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The $70 Billion Opportunity: Actionable Strategies For Catering Growth

With the U.S. catering market hovering around $70B and more companies returning to the office, restaurants are more focused than ever on ways to scale their…

Presented by Checkmate

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Driving Customer Service at the Point of Sale

In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…

Presented by SpeedLine Solutions

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

Presented by SpeedLine Solutions

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by Lunchbox

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The Future of Kitchens: Introducing the Smart, Connected Kitchen

Despite the growing pressures from omni-channel ordering, kitchen tech remains overlooked. Qu envisions a smart, connected future where AI optimizes food prep…

Presented by Qu

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Employee Management Ebook

Whether the challenges are in scheduling and labor cost control, security and loss prevention, training, record-keeping, or payroll, technology solutions can…

Presented by SpeedLine Solutions

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Marketing Ebook

If you are happy with the customers you have, consider this: in the competitive restaurant industry, standing still is the fastest way to find yourself going…

Presented by SpeedLine Solutions

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How Salad Station Leverages Revel's Direct Food Delivery Integrations to Fuel Off-Premises Growth

Join Salad Station Vice President of Operations Garrick Robert and Revel Product Manager Brandon Box as they dive into the many benefits the Salad Station team…

Presented by SkyTab

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

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2024 Fast Casual Top 100 Movers & Shakers

Innovation, nimbleness and creativity are three words that describe the 2024 Fast Casual Top 100 Movers & Shakers. Judges used those terms to compare hundreds…

Presented by FastCasual.com

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Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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