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Customer Service / Experience Resources

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

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2024 Fast Casual Top 100 Movers & Shakers

Innovation, nimbleness and creativity are three words that describe the 2024 Fast Casual Top 100 Movers & Shakers. Judges used those terms to compare hundreds…

Presented by FastCasual.com

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Snackpass Aids Presotea in Overcoming Tech Challenges

Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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20 Fast Casual Brands to Watch in 2024

FastCasual’s fifth annual report, “20 Brands to Watch,” reveals the industry’s future leaders. To be considered, the brands, which nominated themselves, have…

Presented by Lunchbox

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How to Motivate Franchise Operators to Follow Standardized Processes

Consistency is key to franchise success. Ensuring franchisees follow standardized procedures is key to maintaining that consistency.

Presented by FastCasual.com

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Top LTO Trends Fall/Winter 2023

Earlier this year, we reached out to restaurants across the country to find some of the most mouth-watering options being offered this fall/winter season. We…

Presented by PizzaMarketplace.com, FoodTruckOperator.com, FastCasual.com

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Streamline food truck operations with your cell phone

Traditional point-of-sale and kitchen display systems require extensive spaces and investment. Adding a POS and KDS built for a mobile platform are far better…

Presented by FoodTruckOperator.com

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Must-have features for a modern restaurant POS

When researching the right POS for you, it’s important to make sure it includes the features you need while offering benefits that separate it from other…

Presented by FastCasual.com

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The Next Step in Personalizing Self-Service Interactions

Although self-service technology provides convenience and efficiency, it can also feel impersonal and frustrating if the system is not tailored towards an…

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Customer Story: Stanley Burgers

Mandoe helped Stanley Burgers, a premium burger joint in Melbourne, to transition from printed menu boards to digital ones in their new location. The digital…

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4 Common Delivery Points of Friction and How to Fix Them

The pizza delivery landscape has changed dramatically in recent years, and operators face a host of new challenges.

Presented by SpeedLine Solutions

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2023 Fast Casual Top 100 Movers & Shakers

A few things every brand on this list, chicken-focused or not, have in common, is a dedication to innovation, nimbleness and creativity. Those three attributes…

Presented by FastCasual.com

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Dining 2023 Update: A Location Intelligence Perspective

During this free webinar, we leveraged the latest location intelligence to help understand the trends driving the full-service and wider dining sectors, from…

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How A Growing Chicken Concept is Driving Results Through a World-Class Customer Experience

Networld Media Group joins Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an…

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2023 Top Tech-Savvy Restaurant Brands

As succeeding in the restaurant business becomes ever more complicated, many operators are turning to technology to overcome today’s challenges. Check out 1…

Presented by FastCasual.com

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Why Restaurants Should Implement a Branded App

Many restaurants turn the task of designing websites, online ordering portals and creating mobile apps over to online order aggregators. If operators are doing…

Presented by FastCasual.com

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Optimize your upselling and cross-selling tactics for maximum return on investment

Upselling and cross-selling strategies can increase revenue and build brand loyalty when used in conjunction with a comprehensive POS software solution

Presented by SpeedLine Solutions

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Surviving and Thriving in the New Restaurant Normal

Despite recent challenges, many operators are doing more than just surviving; they’re finding ways to thrive. To find out how, the team at FastCasual.com spoke…

Presented by FastCasual.com

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