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Customer Service / Experience News & Media

Russo's heats up the Middle East

July 5, 2016

Chef Anthony Russo, founder and CEO of the two chef-driven concepts, Russo’s New York Pizzeria and Russo’s Coal-Fired Italian Kitchen, announced the brands…

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1000 Degrees Neopolitan Pizza brings the heat with 3 new options

July 1, 2016

1000 Degree Neopolitan Pizza is doing nothing to combat the summer heat. In fact, it's adding to it.

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Georgetown Johnny Rockets boasts a new look

July 1, 2016

Johnny Rockets in Georgetown has undergone an image makeover, according to a company press release, and is the latest franchise location to boast a new style…

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Dickey's Barbecue Pit fires up new summer tacos

July 1, 2016

Starting July 1, Dickey’s Barbecue Pit is offering its newest limited time offer with the expansion of its butcher taco offerings, according to a press release.

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Boloco benefits charity, celebrates 'Big Papi' with customized burrito

June 30, 2016

Massachusetts-based Boloco is celebrating one of Boston's greatest baseball heroes, David Ortiz (nicknamed Big Papi). Ortiz recently announced his retirement…

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Cereal cafe bowls over Big Apple

June 30, 2016

New York City is adding some cereal to its diet. According to a company press release, Kellogg's NYC will open on Monday, July 4, and will become Kellogg's…

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b.good partners with local farmers for a good cause

June 30, 2016

b.good is developing its own urban farm and states it is the first fast casual restaurant to undertake such an initiative.

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Pieology announces 4th Fresno location

June 29, 2016

Pieology Pizzeria recently announced the opening of its newest Central California location in Fresno. According to a company press release, Pieology Fresno is…

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The Pie Hole expands into Orange County with 1st franchisee

June 29, 2016

The Pie Hole, which originated in Downtown Los Angeles, opened its first Orange County location last month in the historic Old Towne Orange district.

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Pieology Pizzeria opens 1st restaurant in Georgia

June 29, 2016

Pieology Pizzeria announced that it has opened its first Georgia location in Alpharetta, according to a recent press release.

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Noodles & Company reports data security breach

June 29, 2016

Noodles & Company reported Tuesday that a data security incident may have compromised customers' credit and debit card information in locations in about 2…

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Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

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Whataburger caves to customers’ burger demands

June 28, 2016

Whataburger's Sweet & Spicy Bacon Burger, which was introduced last summer, has returned to the menu for a limited time. Fans took to social media to urge…

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Culinar introduces online ordering service

June 28, 2016

Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…

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GoodData report highlights big data role for restaurants

June 27, 2016

Big data can help restaurant owners analyze customer location-based information which can lead to improved customer service and improve overall business.

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[FREE WEBINAR] Food Transparency and Simplified Ingredient Lists: Trends and Tips for Understanding the 'Clean' Eating Movement

June 24, 2016

The demand for a pared down ingredient list for restaurant menus is being influenced by millennials and Generation Z, who crave authenticity and transparency.

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Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

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Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

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Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

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Fast Casual Summit - Interview with Jim Mizes, Blaze Pizza

Many businesses in the Fast Casual industry are taking on mobile initiatives to enhance diners’ experiences. At the 2015 Fast Casual Summit Hughes sat down…

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