b.good partners with local farmers for a good cause

June 30, 2016

b.good is developing its own urban farm and states it is the first fast casual restaurant to undertake such an initiative.

Pieology announces 4th Fresno location

June 29, 2016

Pieology Pizzeria recently announced the opening of its newest Central California location in Fresno. According to a company press release, Pieology Fresno is…

The Pie Hole expands into Orange County with 1st franchisee

June 29, 2016

The Pie Hole, which originated in Downtown Los Angeles, opened its first Orange County location last month in the historic Old Towne Orange district.

Pieology Pizzeria opens 1st restaurant in Georgia

June 29, 2016

Pieology Pizzeria announced that it has opened its first Georgia location in Alpharetta, according to a recent press release.

Noodles & Company reports data security breach

June 29, 2016

Noodles & Company reported Tuesday that a data security incident may have compromised customers' credit and debit card information in locations in about 2…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Whataburger caves to customers’ burger demands

June 28, 2016

Whataburger's Sweet & Spicy Bacon Burger, which was introduced last summer, has returned to the menu for a limited time. Fans took to social media to urge…

Culinar introduces online ordering service

June 28, 2016

Culinar has launched its online ordering service that allows businesses to reach current customers and market to new users by creating a no-hassle digital…

GoodData report highlights big data role for restaurants

June 27, 2016

Big data can help restaurant owners analyze customer location-based information which can lead to improved customer service and improve overall business.

[FREE WEBINAR] Food Transparency and Simplified Ingredient Lists: Trends and Tips for Understanding the 'Clean' Eating Movement

June 24, 2016

The demand for a pared down ingredient list for restaurant menus is being influenced by millennials and Generation Z, who crave authenticity and transparency.

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

Reinventing the customer experience

The future of retail: It’s all about the experience. HP enables retailers and hospitality operators with the tools they need to empower their employees with…

Presented by HP Inc.

Americans have lots of new-found love for fast food, but still smitten with full-service

by S.A. Whitehead — Food Editor, Net World Media Group

Americans are feeling the love a little more these days for fast food, according to this year's customer satisfaction survey and index for the food service…

Fast Casual Summit - Interview with Jim Mizes, Blaze Pizza

Many businesses in the Fast Casual industry are taking on mobile initiatives to enhance diners’ experiences. At the 2015 Fast Casual Summit Hughes sat down…

Report: Mobile-centric, reward strategies can foster customer engagement

June 15, 2016

To better engage consumers restaurants should deploy mobile-centric dining experiences and offer up rewards, according to a new report on loyalty strategies…

New games and the business they bring -- coming to tabletops everywhere

June 15, 2016

Helping customers get their game on is getting ever-easier, according to E la Carte, which announced that its delivering more guest-facing games to customers…

Free webinar: 'Learn How to Turn Social Followers into Brand Advocates'

June 15, 2016

Today, almost every reputable brand is on social media. But in this competitive market, it's about more than simply having a social presence. If you want to be…

Why your loyalty program is failing and how to fix it (Part 3)

By harnessing the power of smart loyalty and letting customers control their own experience, brands can create a superior consumer journey.

Webinar: How restaurants can meet consumers' demands for clean eating

June 9, 2016

Customers are seeking out restaurants that offer natural ingredients and minimally processed food, according to the NRA's annual foodservice forecast, which…

3 steps to make third-party ordering work for your restaurant

by Jennifer Wiebe — Marketing Manager, Speedline Solutions

Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction…