Dean Lindsay delivers Fast Casual Summit keynote

by Valerie Killifer — senior editor, NetWorld Alliance

September 13, 2009

The Fast Casual Executive Summit got its official start today at the Hotel Palomar in Dallas. The Summit, being held Sept. 14-15, launched with a luncheon…

Corner Bakery Cafe supports 2009 Great American Dine Out

September 8, 2009

Corner Bakery Cafe is participating in the 2009 Great American Dine Out, Sept. 20-26, benefiting Share Our Strength, an organization working to end childhood…

Schlotzsky's brings back Angus offerings

Three Angus roast beef sandwiches find their way back onto the menu.

White paper: How to use customer complaints to your advantage

How guest complaints can be used to boost your customer service.

Curbside: The New Trend in Fast Casual Restaurants

According to the National Restaurant Association, more than 20 percent of adults indicated they order more takeout from table-service restaurants than they did…

Online Ordering: Seven Tips for a Successful Implementation

If you manage any restaurant operation, chances are that you have heard of, are considering, or already employ an online ordering system. This is because these…

Panera Bread article reaction: What would your manager do?

July 29, 2009

An article in the Springfield, Ill., The State Journal-Register, tells the story of a Panera Bread manager who went above and beyond the call of service. …

Restaurants ask Congress for broader menu labeling

July 21, 2009

As more states and communities continue to draft their own menu labeling regulations, including California, Massachusetts and Maine, 21 limited- and…

Food chains, packaging firms initiate recycling campaign in NYC

July 8, 2009

NEW YORK — Global Green's Coalition for Resource Recovery gathered 80 participants for a "value chain caucus" aimed at diverting prepared food packaging from…

Einstein Noah to present at consumer conference

July 7, 2009

LAKEWOOD, Colo. — Einstein Noah Restaurant Group has announced that Rick Dutkiewicz, chief financial officer, and James O'Reilly, chief concept officer, will…

Panera Bread launches meeting invite service in Indianapolis

July 7, 2009

INDIANAPOLIS — On July 7, the 14 Indianapolis-area Panera Bread locations will begin offering a free meeting invitation service to enable patrons to schedule…

White House outlines U.S. food safety upgrade

Steps designed to enhance food safety include new industry guidelines for produce.

Pat & Oscar's rolls out $5 pizza meals

July 5, 2009

SAN DIEGO COUNTY, Calif. — "Five Big Choices, Five Little Bucks," is the theme on the menu this summer at Pat & Oscar's Restaurants. The restaurant chain…

Fast casual food trends: 2009 and beyond

by Valerie Killifer — senior editor, NetWorld Alliance

From probiotics to family meals, restaurant brands tackle healthful menu items and value offerings.

The mobile restaurant

by Valerie Killifer — senior editor, NetWorld Alliance

New cell phone applications include consumer feedback capabilities, and create a lasting interactive presence with the consumer.

Share Our Strength to offer Great American Dine Out training webinars

June 23, 2009

WASHINGTON, D.C. — Share Our Strength's Great American Dine Out, a week-long, nationwide charitable event in which thousands of participating restaurants…

Pizza Fusion to be sold in schools, universities

June 16, 2009

CHARLOTTE, N.C. — Compass Group North America and Pizza Fusion have announced a strategic partnership to expand the organic restaurant into schools and…

Enhancing the customer experience

by Valerie Killifer — senior editor, NetWorld Alliance

Three fast casuals that have turned obvious customer-service approaches into benchmarks for success.

UFood Grill joins Healthy Dining

May 5, 2009

BOSTON — UFood Grill has announced it has joined Healthy Dining and the online resource www.HealthyDiningFinder.com, in an effort to take a giant step forward…

Le Pain Quotidien remains true to its roots

Belgian fast casual incorporates sustainability throughout its operation.