Fast Casual Executive Summit to shake up industry segment

July 26, 2010

With the theme of Shaken, Not Stirred, the 2010 Fast Casual Executive Summit has been designed to take restaurant-industry operators out of their comfort zones…

5 keys to building a successful catering platform

Catering is more than another revenue stream; it’s a chance to build an entirely new retail channel for your restaurant.

Local communities large part of fast casual culture

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casual operators learn that community involvement breeds loyalty and extends reach.

Pandini's builds guest loyalty with free iPads

July 7, 2010

In an effort to appeal to its customers, Pandini's guests are getting free use of an iPad while they dine in the Germantown, Pa., store. Guests can use the…

Study: Customers will pay more for better service

July 6, 2010

A majority (61 percent) of Americans report that quality customer service is more important to them in today’s economic environment, and will spend an average…

Panera pay-what-you-want experiment to expand

by Valerie Killifer — senior editor, NetWorld Alliance

June 28, 2010

Panera chairman Ronald Shaich has said he is pleased with the first month of his nonprofit store in Clayton, Mo., according to USAToday.com. Scaich plans to…

Cicerone program aims to burnish chain beer service

June 27, 2010

As artisan drinks – microdistilled spirits and craft beers – propagate, consumers have been catching on. At last week’s Technomic conference in Chicagoland…

The CEO apology: A new kind of brand booster?

How CEO apologies suit the tenor of the times and satisfy consumers' desire for connection with a company.

Market Force survey reveals Five Guys as consumer favorite

June 22, 2010

Five Guys Burgers and Fries is consumers' favorite quick-service/fast casual restaurant, according to a new survey conducted by Market Force Information…

Starbucks to offer free Wi-Fi

June 14, 2010

Appearing at WIRED's business conference, Disruptive by Design, Howard Schultz recounted the challenges of leading the Starbucks transformation following his…

Starbucks to offer free Wi-Fi

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June 14, 2010

Appearing at WIRED's business conference, Disruptive by Design, Howard Schultz recounted the challenges of leading the Starbucks transformation following his…

Taco Del Mar awards 'Grad Bucks' this graduation season

June 10, 2010

Taco Del Mar, a fast casual Mexican restaurant chain featuring Baja beach-style burritos and fish tacos, is honoring 2010 graduates throughout the United…

Clarabridge, Fast Casual to host restaurant customer experience management webinar

May 6, 2010

Fastcasual.com has partnered with text analytics software provider Clarabridge Inc. to host the free webinar "Customer experience management: Why your guests…

Clarabridge, Fast Casual to host restaurant customer experience management webinar

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May 6, 2010

Fastcasual.com has partnered with text analytics software provider Clarabridge Inc. to host the free webinar "Customer experience management: Why your guests…

Penn Station wins Cincinnati 'best of' list

April 14, 2010

Penn Station East Coast Subs has been awarded the honor "Best in Cincinnati" in three food categories: Best Cheesesteak, Best French Fries and Best Sub…

Penn Station wins Cincinnati 'best of' list

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April 14, 2010

Penn Station East Coast Subs has been awarded the honor "Best in Cincinnati" in three food categories: Best Cheesesteak, Best French Fries and Best Sub…

Consumer survey: Brand loyalty high despite declining visits

March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

Consumer survey: Brand loyalty high despite declining visits

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March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

La Madeleine opens first redesigned cafe

March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…

La Madeleine opens first redesigned cafe

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March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…