The beat goes on: Music can make or break customer experience

by Alicia Kelso — Editor, QSRWeb.com

Diverse playlists, volume key factors in guests' intent to return to a restaurant.

Firehouse reaches $3.1 million in life-saving donations

October 3, 2011

The Firehouse Subs Public Safety Foundation recently announced 48 approved grant requests, valued at more than $550,000 to assist fire departments, police…

Starbucks plugs up electricity for some

Some stores are covering electrical outlets, to discourage lengthy laptop visits.

Five Benefits of NFC Deployment for Retailers

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

Four Benefits of Using an In-Store Nutritional Kiosk

Besides legal compliance, nutritional kiosks offer marketing opportunities, customer service rewards, and more.

Foodservice Social Media: Learn, talk, advocate, support and innovate

by Valerie Killifer — senior editor, NetWorld Alliance

To implement a successful social media strategy, foodservice operators need to invest in their customers and their strategy.

NPD Group: Millennials' influence on foodservice industry growing

September 6, 2011

Millennials made more than 13 billion of the 59 billion visits made to foodservice establishments in 2010 and spent $73 billion dollars, according to The NPD…

Five Guys earns top burger in Zagat's 2011 survey

September 5, 2011

McDonald's, Subway and Wendy's were big winners in this year's Zagat's National Fast Food Restaurant Survey, released today.

Fazoli's wants proof that kids love its spaghetti

August 31, 2011

Fazoli's has launched a contest inviting parents to create videos of their children eating spaghetti. The best techniques will win catered lunch for the…

Urbanspoon and Zagat form content partnership

August 30, 2011

Urbanspoon, a mobile restaurant app, has signed a content deal with Zagat, provider of user-generated content, as well as restaurant ratings and reviews.

Boston Market revamps Los Angeles restaurants

August 29, 2011

Boston Market has rolled out changes to its Los Angeles-area restaurants designed to significantly enhance the guest experience.

Commentary: Embracing cross-segment competition

Three tips on how to stand out as casual and fast casual characteristics blur.

Daphne's names surfer Kelly Slater as brand ambassador

August 25, 2011

Phase two of Daphne's California Greek restaurants' re-imaging strategy includes the naming of pro surfer and musician Kelly Slater as brand ambassador.

Social media Part 2: devices and their virtues

Appreciate the immediate feedback provided by your customers' smartphones.

HuHot offering back to school offers

August 24, 2011

HuHot Mongolian Grill is rewarding its loyal guests with two exclusive offers this month to celebrate back-to-school time.

Juice It Up! launches mobile ordering app

August 24, 2011

Juice It Up!, a California-based franchised smoothie and juice bar chain, has launched a mobile ordering application.

Making the location-based marketing connection

Restaurants are learning to leverage social media "check-in" services to reach more customers.

Wingstop expands Freestyle rollout

August 16, 2011

Eleven Wingstop locations in the South Texas Rio Grande Valley will be the latest to receive Coca-Cola's new proprietary fountain dispensing system, the…

FohBoh launches social media guest feedback tool

August 15, 2011

FohBoh, Inc. announced today the release of FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make…

Tableside POS is a game changer

by Nate DaPore — President and CEO, PeopleMatter

Higher sales, fewer servers, faster table turns, and happier, more loyal customers – Tableside Point-of-Sale offers all this and more. I foresee that it is…