Customer Service / Experience News & Media
Five Guys takes online ordering to international markets
January 10, 2012
OLO has announced the expansion of its mobile and online ordering service for restaurants outside the U.S. on behalf of Five Guys Burgers & Fries. The new…
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Zpizza introduces fan-created pizza
January 9, 2012
To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.
read nowFirehouse Subs Public Safety Foundation approves 28 new grants
January 9, 2012
The Firehouse Subs Public Safety Foundation has announced 28 approved grant requests, valued at $337,000. Since 2005, more than $3.5 million has been allocated…
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Starbucks named in patent infringement suit over mobile payment app
by James Wester
Semiconducter company alleges Starbucks, Expedia and others infringed on mobile payment patents.
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Revitalize good service: A foodservice must
by Nate DaPore — President and CEO, PeopleMatter
Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…
read nowFazoli's offering incentives to keep New Year's resolution
January 5, 2012
Fazoli's is offering an incentive for those who stick to their New Year's resolution. On Jan. 9 from 11 a.m. to 2 p.m., customers who bring a workout video or…
read nowCorner Bakery Cafe launches healthy living Facebook program
January 3, 2012
To help guests put the flavor back into healthy living, Corner Bakery Cafe has introduced a Facebook program inviting fans to kick off the new year by…
read nowJamba launches new Fit 'n Fruitful smoothies
January 3, 2012
On Jan. 5, 2012, Jamba Juice will launch new Fit 'n Fruitful smoothies with a Weight Burner Boost. The new smoothie platform reinforces Jamba's commitment to…
read nowStarbucks raising prices in the US
January 2, 2012
Starbucks Corp. is raising beverage prices by 1 percent in select markets in the United States. The increase effects the cities of New York, Boston…
read nowTogo's hosting Pastrami Pounder Challenge
December 29, 2011
Togo's Sandwiches will host the "Pastrami Pounder Challenge" in celebration of National Pastrami Day, Jan. 14.
read now3 trends hitting foodservice
by Nate DaPore — President and CEO, PeopleMatter
The next big thing to hit foodservice is gamification, especially in marketing.
read nowStreetsense designs La Madeleine restaurant prototype
December 18, 2011
Bethesda, Md.-based Streetsense has created an all-new interior design scheme for La Madeleine French Country Cafe, which has opened its first newly redesigned…
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Adaptation 3 Categories Evolve
by Suzy Badaracco — President, Culinary Tides Inc
Be mindful of where categories were during the Recession and do not stray too far from the familiar.
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2011: The five stories and trends that shaped the year
by Valerie Killifer — senior editor, NetWorld Alliance
As we look back on 2011, several stories and trends stand out among the rest. Here's a look at our top picks.
read nowYogurt Mountain opens 40th store
December 15, 2011
Yogurt Mountain LLC has opened its 40th store. The new location is in Huntsville, Ala., marking its 9th in the state.
read nowPei Wei invites fans to build a passport, earn rewards
December 14, 2011
Pei Wei Asian Diner is inviting fans to create a Pei Wei passport as part of its recently launched website, PeiWeiMarket.com. The site and Pei Wei passport…
read nowFirehouse introducing customers to Coca-Cola Freestyle with Happy Hour event
December 13, 2011
Firehouse Subs recently rolled out the Coca-Cola Freestyle machine nationwide and, to introduce Louisville, Ky., customers to the technology, the restaurant is…
read nowBuffalo Wild Wings, HubWorks launches test pilot of iPad-based ordering system
December 8, 2011
HubWorks Interactive LLC, the developer of iPad and mobile ordering systems for the hospitality industry, has announced its recently implemented test…
read nowStarbucks' mobile transactions exceed 26 million
December 6, 2011
It's been one year since Starbucks first rolled out its mobile payment application to more than 9,000 U.S. locations and others around the world. Since its…
read nowRestaurant traffic flat first 9 mos of 2011
December 5, 2011
The U.S. restaurant industry entered 2011 in a state of optimism after ending 2010 with two consecutive quarters of one percent traffic increases, but the…
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