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Customer Service / Experience News & Media

Want to Facebook? What are you waiting for

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We…

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Moe's Southwest Grill launches mobile ordering app

April 18, 2012

Moe's Southwest Grill has announced the launch of a nationwide mobile and online ordering solution in partnership with app design company Splick–it.

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Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

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Charley's Grilled Subs launches baseball season text giveaway

April 11, 2012

Charley’s Grilled Subs is kicking off the 2012 baseball season with its own version of America’s pastime: a six-week text message campaign that awards…

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Fazoli's launches new service and hospitality program

April 10, 2012

Riding a nearly two-year sales growth streak, Fazoli's has launched a new service and hospitality program that is the focal point of a new TV commercial…

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Bistro offerings complement hospital's mission of health and wellness

by Betsy Craig — pres, menutrinfo.com

The Colorado Center's mission is to promote health and prevent disease by reducing obesity and the rates of weight-related chronic diseases, and this new…

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Seattle's Best to deliver Great American Coffee Refund

April 9, 2012

During the final push to Tax Day, Seattle’s Best Coffee, part of Starbucks Corporation, is offering free coffee as part of its Great American Coffee Refund.

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Healthful, flavorful meals top trends at QSRs, fast casuals

April 9, 2012

As diners become more sophisticated in their tastes and desire for flavorful, healthful foods, quick-service and fast casual operators are plating up…

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Panchero's Mexican Grill promo: Save Bobs

April 6, 2012

Pancheros Mexican Grill is out to save Bob. Once one of the most common names in the country, “Bob” has been decreasing in popularity since the 1970s. In honor…

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RewardMe webinar to focus on driving consumer behavior

April 5, 2012

RewardMe and FastCasual.com are hosting the webinar, "How to use BIG DATA to influence customer behavior," on April 19 at 2 p.m.

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Caribou Coffee continues breast cancer awareness support

April 4, 2012

Caribou Coffee Company Inc. has announced the blooming dedication of Amy's National Garden of Hope at Brookside Gardens just outside of Washington, D.C., as a…

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Red Mango rolls out new 'Classics' line

April 4, 2012

Red Mango has announced its new Classics line, branded with the tagline: Our Healthy Reinvention of Your All-time Favorites.

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Dine Out for No Kid Hungry raises $2.4 million

April 4, 2012

Share Our Strength’s Dine Out For No Kid Hungry has announced that restaurants across the country and their customers raised nearly $2.4 million last year in…

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Small details keeps customers coming back

How small details can mean big returns for operators and their guests.

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Mood Media to provide Rubio's with custom music playlists

April 1, 2012

Mood Media, a provider of in-store media solutions, has announced that it has entered into a new nationwide agreement with Rubio's to help reposition its brand…

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More restaurant chains aiming for green certification

by Alicia Kelso — Editor, QSRWeb.com

Since 2008, the number of Green Certified Restaurants has accelerated significantly.

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NRA honored for Kids LiveWell

March 28, 2012

The National Restaurant Association has earned the 2012 ASAE Gold Circle Award for its media relations campaign launching the groundbreaking Kids LiveWell…

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Clothes can make the employee

by Nate DaPore — President and CEO, PeopleMatter

Earlier this month I ran across an article in Freakonomics referencing a study that showed "wearing a white lab coat — a piece of clothing associated with care…

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What's in your egg salad?

by Valerie Killifer — Editor, FastCasual.com

When I was about 8 years old, my mother finally left me alone in the kitchen to create something of my own devise. I couldn't use the stove, but I could use…

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MAD Greens adds MonkeyMedia Software's catering platform

March 26, 2012

MonkeyMedia Software, a provider of complete catering solutions for multi-unit restaurant operators, has announced a partnership with Denver-based MAD Greens…

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