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Customer Service / Experience News & Media

Free Webinar: Pilot Testing Restaurant Digital Signage - The Only Way to Fly

by S.A. Whitehead — Food Editor, Net World Media Group

Invest an hour of time in the free webinar, Pilot Testing Restaurant Digital Signage: The Only Way to Fly. It's chock-full of checklists, proven testing rules…

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Gyroville announces new menu items

November 10, 2016

A little slice of Philly has invaded Gyroville with tasty results, so Gyroville has taken the result and launched a new LTO that is a Mediterranean version of…

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100,000 burritos raises Go Burritos to franchise level

November 10, 2016

North Carolina-based Go Burrito is ready to franchise after three years of growth, according to a news release. The concept's owners, Mikey and Lily Wetzel…

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Dickey's holds art contest to celebrate 75th anniversary

November 9, 2016

Dickey's Barbecue Pit is celebrating its 75th anniversary by asking artists to submit works for two large-scale murals that will become permanent features…

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Blaze Pizza opens new Chicago-area location

November 9, 2016

Blaze Fast-Fire'd Pizza is opening a new Chicagoland location in Orland Park on Nov. 14, according to a press release.

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Wienerschnitzel honors late founder with race sponsorship

November 8, 2016

John Galardi's legacy will be honored when the concept he founded, Wienerschnitzel, sponsors and participates in a 5K race on Nov. 12, called PurpleStride…

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Pieology opens new So. CA location

November 7, 2016

Pieology Pizzeria's newest location in Southern California is open, according to a press release. The franchisee, Frank Kalil, opened the unit in Temecula.

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Giardino Gourmet Salads adds Sunshine State location

November 3, 2016

Giardino Gourmet Salads is expanding with the help of franchisee  and entrepreneur, Victor Aldrich. According to a news release, Aldrich will open the brand's…

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Dickey's expands in NY

November 3, 2016

Dickey's Barbecue Pit announced a new location in Kingston, New York, according to a press release. Daniel Terlizzi, the new owner, will open Dickey's third…

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How Pita Pit combines social, digital platforms to reach customers

Jordy Patano, shown right, digital marketing manager of Pita Pit, dishes on the chain's digital strategy in an interview with Hughes' Tim Tang.

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JJ's Red Hots offers unlimited food, drinks to military on special day

November 1, 2016

JJ's Red Hots is serving an unlimited dine-in menu, including hot dogs, sausages, sides and non-alcoholic drinks, this Veterans Day, Nov. 11.

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Fast Casual Summit helps industry 'brains' exchange experience

by S.A. Whitehead — Food Editor, Net World Media Group

Been there. Done that. That old saying, indicating a shared experience — often the challenging ones — aptly describes a series of continuing sessions that took…

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5 innovative brands share customer service secrets

"The answer is yes! Now, what is your question?"

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Pei Wei Test Kitchen stirs up 'priceless' ROI

by Cherryh Cansler — Publisher, FastCasual.com

Pei Wei has opened an official test kitchen that also serves as a fully functioning restaurant.

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Angela Mia tomato products now non-GMO

October 20, 2016

ConAgra Foodservice said of of the Angela Mia tomato items are now non-GMO project-verified and are labeled as such to meet the growing consumer demand for…

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Fazoli's sees record growth

October 20, 2016

Fazoli's franchise-owned restaurants reported a 5.1 percent same-store sales increase during the fiscal year second quarter, ending Sept. 30, according to a…

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Togo's exec shares 5 ways to delight unhappy customers

For every customer complaint, there are 26 other unhappy customers who have remained silent.

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