News

Saladworks responds to customer feedback in real-time

April 25, 2011

Saladworks today announced that its guest relations website, SaladworksListens.com, will now include real-time customer feedback. Guest relations team members will immediately respond to customer submissions on weeknights and weekends.

Each franchisee’s picture is displayed on the website to further establish the relationship with customers. Customers visiting the site can rate a store on quality and speed of service, store cleanliness, quality of environment and overall experience. The customer is then able to submit details about their experience with contact information for immediate resolution.

Upon receiving a submission, the guest relations team contacts the location’s business coach, franchisee and any employees mentioned in the submission.

Saladworks rewards franchise locations with exceptionally great service with a certificate of accomplishment and $500 to be spent on a team activity or prize. At the end of the year, one location is given an award and the title of “Customer Service Fanatics,” presented by founder and CEO, John Scardapane.

“Saladworks’ goal is to create customers who are fanatical fans of our concept,” Scardapane said. “Opening up our guest relations department to receive and respond to calls in real-time is the essence of Saladworks’ dedication to our fans.”