Cinnabon's poorly received social media post about Carrie Fisher, upon her death this week, has restaurant leaders talking about how best to prevent such well-intended but still brand-burning missteps online.
A one-hour session on optimizing restaurant labor yielded many more hours worth of proven strategies to maximize the efforts of your workforce. This article focuses on the 10 ideas put forth in the session last month at the Fast Casual Executive Summit in Laguna Beach, California.
Graphics and signage can make a significant difference to a restaurant’s connection with its customers. To that end then, we provide six tips on how to approach that topic to get the best results for your business.
At the 2015 Fast Casual Summit, Hughes had the opportunity to and speak with Roland Dickey of Dickey’s BBQ about the value data brings to his restaurant and how he works with franchisees on technology adoption.
At the 2015 Fast Casual Summit, one of the hottest topics was the use of mobile technology. Among those connecting with their customers through mobile devices is Chick-fil-A. During the show Hughes spoke with Chick-fil-A’s Maureen Donahue, Manager – Franchisee Selection about their use of mobile technologies.
Many businesses in the Fast Casual industry are taking on mobile initiatives to enhance diners’ experiences. At the 2015 Fast Casual Summit Hughes sat down with Blaze Pizza’s president and COO Jim Mizes to discuss the restaurant’s mobile initiative and how the company is connecting with its customers.
We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations have proliferated in the social media sphere through sites like facebook and Yelp....
Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We asked more than 12,000 consumers from all age and income groups to tell us about their social media usage last month.
Culinary Tides, Inc. released the report: "Top 10 Trends Analysis - Shifting Sands 2012: A cross analysis of predictions across Government, Technology, Health, Consumer, Travel, Beverage, and Food & Flavor trends," hitting the food industry in 2012 and beyond.