Tips for driving customer loyalty in the restaurant industry

Geoff Smith, CMO of CrowdTwist, provides insight on the benefits of multichannel loyalty programs.

Pizza Pie bakes up ROI with loyalty kiosks

by Bradley Cooper — Editor, Connect Media

Kiosks in the restaurant sphere are a big hit due to their ability to draw in customers. One pizza franchise saw firsthand how effective a kiosk campaign can…

New Zealand fast casual brand 'fuels' growth with POS solution

August 26, 2016

BurgerFuel Worldwide, a New Zealand-based fast casual brand, has deployed ParTech's PixelPoint POS solution, EverServ 7200 terminals and PAR peripherals.

How using customer data will make you a better marketer

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Marketing sometimes gets a bad rap as being immeasurable fluff, but no one can argue with marketing built on factual data that can also be measured.

Dickey’s to open 3 LA units

August 26, 2016

Dickey's Barbecue Pit has executed a development agreement for three stores just south of Los Angeles. The stores, located in Lomita, Hawthorne and El Segundo…

The Habit Burger Grill combats child hunger

August 25, 2016

Habit Burger Grill is partnering with No Kid Hungry for the second year to raise funds in the fight against childhood hunger, according to a news release. 

Schlotzsky's is getting old and celebrating in a big way

August 25, 2016

Schlotzsky's turns 45 on Oct. 4 and is celebrating by giving guests an opportunity to win money, gift cards, T-shirts and discounts on food.  

College kids still love fast food, but they're pickier than ever

by S.A. Whitehead — Food Editor, Net World Media Group

Today's coeds have high expectations for even the fastest food that they order.

Pret a Manger hit with lawsuit

August 25, 2016

A New York City man is suing Pret a Manger after he a went into anaphylactic shock. He alleges that the restaurant staff served him food containing…

Part 2: The pain and the glory of getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs who seek REAL certification say it’s a tough and sometimes painful process. But they are quick to add that it can end up paying off big for a…

Moe's opens 1st Austin area location

August 24, 2016

Moe's Southwest Grill is opening its first location in the Austin, Texas area on Sept. 1 in Cedar Park, according to a news release.

Frisch's poll shines headlights on why Americans do drive-thru

August 24, 2016

Frisch’s today released results of a poll on drive-thru preferences, based on responses from 523 people across the nation. The fast casual chain, based in…

Newk's Eatery taps restaurant veteran CFO

August 24, 2016

Newk's Eatery has hired Michael Clock as chief financial officer and his to-do list includes doubling the franchise by 2019, growing from 103 to 200 units.

The good, the bad and the ugly of restaurant customer service

August 24, 2016

When it comes to great restaurant customer service, Americans are feeling the love for brands like Chick-fil-A and Starbuck's, but not so much for other big…

Part 1: Why more restaurants are getting REAL

by S.A. Whitehead — Food Editor, Net World Media Group

Hundreds of restaurant brands have achieved REAL certification, but what are they getting out of it? Our two-part report begins with a look at research into…

Au Bon Pain releases fall menu

August 23, 2016

Au Bon Pain released its fall menu. New items include the smoky Swiss turkey sandwich, a pumpkin croissant, chai pumpkin spice latte and a pumpkin blondie. 

1000 Degrees moves into Deer Park

August 23, 2016

Deer Park, Texas, will see the newest 1000 Degrees Neapolitan Pizza across from San Jacinto College, a company press release reported. The location will open…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

Cosi announces major leadership changes

August 23, 2016

Cosi Inc. said in a news release that CEO RJ Dourney has been terminated and Chief Financial Officer Miguel Rossy-Donovan has resigned to accept a CFO position…

Cousins Subs partners with Green Bay Packers for ultimate giveaway

August 23, 2016

Cousins Subs, a Milwaukee-based concept, is now in a three-year partnership with the Green Bay Packers NFL team.