ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

2 national chains show how to do good by just doing business

April 7, 2017

Uncle Maddio's and Jersey Mike's are sharing their success with organizations committed to helping people in their communities. Autism, for example, is at the…

Where's Chloe?

April 7, 2017

The Chloe of By Chloe, a fast casual vegan concept, no longer has ties to the restaurant and wants her name off the brand.

BONMi opens second NYC location

April 6, 2017

BONMi has opened its second location in New York City, this time on 23rd Street, according to a press release. The concept, which draws inspiration from…

Salata to open 2 hometown restaurants

April 5, 2017

Salata is adding two units in its hometown of Houston this week.

Which Wich making London debut

April 5, 2017

Which Wich Superior Sandwiches is making its United Kingdom debut this year as part its focus on expanding its global presence. While Europe has been uncharted…

Pei Wei adds poke — rhymes with OK — to the menu

April 5, 2017

Pei Wei is diving into the poke trend by adding a Spicy Polynesian Poke Bowl to the menu. Available now through July, the poke (rhymes with OK)  bowl combines…

Panel puts franchise marketing under the microscope

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Finding the right individuals to become franchise owners requires a well -structured marketing and recruitment program. Four veterans offered their insights…

Pressure grows to make restaurant kiosks 'disability-friendly'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A recent lawsuit on behalf of a blind customer against Eatsa, a restaurant that uses self-order kiosks, has put the kiosk industry in the spotlight.

Cowboy Chicken, Elevation Burger execs: Pay supply chain due respect or pay consequences

by S.A. Whitehead — Food Editor, Net World Media Group

In a world, where customers are demanding that restaurants use ethically produced, sustainable and healthful ingredients, supply chain management has grown in…

Fast insights on crisis management, leadership development and restaurant/retail partnerships

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Restaurant Franchising & Innovation Summit in Dallas got down to business with fast insights in three key business management areas.

Making mobile ordering your friend

by Nic Gray — CEO, Hyprloco

Mobile ordering is becoming a more prevalent channel that guests choose to interact with your restaurant for off-premise orders. Mobile promises to increase…

Why playing the 'right' background music increases sales

by Cherryh Cansler — Editor, FastCasual.com

Restaurants that play a carefully selected mix of music reflecting their cultures can increase sales by more than 9 percent, according to a 2016 study.

Fazoli's ditching artificial ingredients

April 5, 2017

The menu at Fazoli's will be free of all artificial sweeteners, flavors, preservatives and colors by June 19. With 220 units, Fazoli's is the first national…

Panera Bread Company sold to JAB

April 5, 2017

JAB has controlling stakes in Keurig Green Mountain, Peet's Coffee & Tea, Caribou Coffee Company, Einstein Noah Restaurant Group, Krispy Kreme Doughnuts and…

Food truck growth goes full throttle: Part 1

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

This four-part series explores the successes and challenges of the food truck industry, Food truck revenues have increased from $650 million in 2013 and should…

From food trucks to food halls: Slapfish founder launches 2 concepts

by Cherryh Cansler — Editor, FastCasual.com

Chef Andrew Gruel, who opened his first concept — Slapfish — as a food truck, has just launched two concepts inside an Orange County food hall.

Panera challenges industry to be transparent with beverage offerings

April 4, 2017

Panera Bread has a challenge for the industry: Be more transparent with beverage offerings.

2 fast casual pizza brands exploring new territory

April 4, 2017

Build-your-own pizza brands, Pie Five and Blaze are adding to their unit counts this week.

Why restaurant execs ditching old-school training for video-based methods

Employee training was one of the most talked about topics at the Restaurant Franchise Innovation Summit 2017 in Dallas. The most important thing I heard…