What’s the hottest segment of the restaurant industry? Fast casual. [Infographic]

by Valerie Killifer — Editor, FastCasual.com

Since the economic downturn, the fast casual segment has led the restaurant industry in both sales and unit growth. And it continues to outperform on both…

The Net Promotor Motor

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Restaurant owners and executives are constantly looking for the biggest bang for their buck when it comes to spreading the word about their restaurant. Getting…

People are getting exciting about mobile payments -- again

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

For the past four or five years, we have been hearing about the exciting new world of wireless payments. For the most part, the discussion has been centered…

Peet's Coffee accepting Google Wallet

October 10, 2011

Peet's Coffee & Tea will begin accepting payments made with cards loaded into Google Wallet and MasterCard PayPass contactless cards at all of its…

BUBBA burger now serving only Pepsi products

October 10, 2011

Original BUBBA burger Grill has signed an agreement with PepsiCo for exclusive beverage pouring rights in its restaurant locations.

Starbucks partnering with community organizations

October 10, 2011

Starbucks Coffee Company is launching a new community model in the neighborhoods of Harlem, New York and Crenshaw, Los Angeles, where community organizations…

Technomic: Strong growth continues for bakery cafes

October 10, 2011

The bakery cafe category, which accounts for $5 billion in annual sales and more than 3,600 units nationwide, has been able to successfully navigate the…

How Domino's, Shake Shake used 'quality' to galvanize brands

by Melissa Abbott — Director, Culinary Insights, The Hartman Group, Inc

We know the place, or know of such a place. The quaint restaurant, locally owned by a couple; she's the chef, he runs the front. Menus are handwritten and…

Chipotle to celebrate Halloween with $2 Boorito

October 9, 2011

Chipotle is celebrating Halloween by selling $2 "booritos" to customers dressed in costumes that honor family farms.

Starbucks UK offering free WiFi

October 9, 2011

Starbucks is now providing free, one-click WiFi across its 650 stores in the UK, according 3G.

BBI names senior VP

October 9, 2011

Beautiful Brands International (BBI) today announced Geoff Gaskin as its new senior vice president of Global Marketing. Gaskin will oversee the global sales…

Newk's to debut white BBQ pizza

October 9, 2011

Newk's Express Café will introduce the Newk's "Q" pizza Oct. 17. The pizza, which will be available for eight weeks, is topped with white barbecue sauce…

Social media Part 3: Make it stick with a 3M approach

Marketing expert shares tips on how restaurants can get the most out of social media.

What’s the worst that could happen?

Back door security is one of the most serious breaches and most often violated of all security policies, assuming that such a policy exists.

Bridging the Gap: How Restaurant Operators Can Effectively Convey Sustainability to Consumers

In this white paper, sponsored by Truitt Brothers, learn how operators can improve diners' understanding and interest in sustainable food production practices…

McDonald's executive named to NRA board

October 5, 2011

The National Restaurant Association has added Steven Hilton, vice president of Government Relations for McDonald's Corporation, to its Board of Directors.

Pink bagels back at Panera

October 5, 2011

Panera Bread is celebrating 10 years of fighting breast cancer by baking bagels. The Pink Ribbon Bagel is back this month in all of the company's 1,50…

Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

The beat goes on: Music can make or break customer experience

by Alicia Kelso — Editor, QSRWeb.com

Diverse playlists, volume key factors in guests' intent to return to a restaurant.

Is there a 'right' way to lead? Part 1

by Don Fox — CEO, Firehouse of America

Over the course of my 37-year career in the restaurant industry, I have had the privilege of serving in leadership positions at all organizational levels from…