Nielsen research, restaurant CEOs say ‘Mobile is it’

by Jitendra Gupta — Mobile CRM Director, Punchh

Sports and politics are dissected endlessly in the media, but it's my hunch that Americans spend significantly more time talking about food. Big games happen…

Just like dominos this menu item shall fall

by Betsy Craig — pres, menutrinfo.com

Gluten free can be one of the best places for restaurants to shine, or just the opposite.

How many loyal, card-carrying customers do you really have?

by Jitendra Gupta — Mobile CRM Director, Punchh

I've seen a lot of people on Facebook lately posting statements, "You'll never hear anyone say...."

It’s not a chicken-and-egg scenario: quality comes before sales

by Jason Hamilton — VP of Marketing, Snagajob

By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…

Restaurant Social Media Top 10 [Infographic]

by Cherryh Cansler — Editor, FastCasual.com

How the largest limited-service restaurants in the U.S. stack up on social networks.

To acquire customers, you must engage them

by Jitendra Gupta — Mobile CRM Director, Punchh

Customer acquisition isn't rocket science. It's actually harder.

Game changers and shapers inspiring product development and innovation – Part 2

by Suzy Badaracco — President, Culinary Tides Inc

Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.

Redecorating with loss prevention

A good loss prevention program starts with an assessment of the current processes in operation.

This Olympian doesn’t want to be on a Wheaties box

by Betsy Craig — pres, menutrinfo.com

Gold medalist learns new non-carb diet and realizes positive results.

Game changers and shapers inspiring product development and innovation – Part 1

by Suzy Badaracco — President, Culinary Tides Inc

The terms now capturing restaurant consumers' mindsets include simplicity, value, authenticity, playfulness, escapism, invigorating and risk taking.

Spread of hours in New York

by Rick Casmass — VP Marketing, Valiant

Are you familiar with the regulation regarding the spread of hours in New York? It applies to virtually every restaurant in the state and failure to adhere to…

How does a restaurant pop the question?

by Nate DaPore — President and CEO, PeopleMatter

Engaged employees can increase revenue per interaction, improve repeat business and ensure customer advocacy.

Credit Card Skimming – A business and customer nightmare

"Hey man; how do like your job at that fast food place?"

Glass is half full hiring: it’s all about perspective

by Jason Hamilton — VP of Marketing, Snagajob

Giving an applicant's previous experience a lot of weight in hiring decisions may seem like the prudent approach, but when it comes to finding a right-fit…

Listen, learn and leverage

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…

The service sucked, but that new logo looks great

by Nate DaPore — President and CEO, PeopleMatter

A great marketing campaign is only part of the equation for a successful business.

Some chains getting head start on menu transparency

by Betsy Craig — pres, menutrinfo.com

Some chains, while they don't necessarily offer allergen-free dining experiences, do let you know what's in their dishes in a clear, concise manner so diners…

The myth of hybrid vigor

by Erle Dardick — CEO, Monkeymedia

I go to Florida on occasion. I like it and who wouldn’t? There is warm water, beautiful beaches and friendly people. It’s really great. Of course I’m…

Crime prevention – The power of a flower

Crime Prevention through Environmental Design relies on the ability to deter criminal acts.

Disharmonic harmony in trends 2012

by Suzy Badaracco — President, Culinary Tides Inc

Patterns shift based on their own trajectory regardless of corporate strategy planning.