Self-order kiosks dominate NRA Show
Kris Bartel presents Zivelo self-order kiosks at the National Restaurant Show.
What a difference a year makes! Last year's National Restaurant Show featured 12 self-serve kiosks. This year, the number on display at Chicago's McCormick Place nearly tripled as kiosk manufacturers scrambled to meet the restaurant industry's demand to improve customer service with new technology.
As McDonald's continues its nationwide rollout of self-order kiosks, thousands of QSRs and fast casual restaurants don't want to get left behind and are shopping the market.
Kiosk hardware and software manufacturers continue to fine tune their self-order kiosks, while POS system manufacturers introduce kiosk modules that integrate with mobile ordering, kitchen display systems and back-office management software.
Many of the offerings on display support customer conveniences beyond self-order and pay, such as order pickup, nutrition information, digital messaging and customer loyalty programs.
Following are highlights from the trade show floor listed in alphabetical order:
365 Retail Markets
365 Retail Markets, a provider of kiosk-based self-service solutions for unmanned stores, introduced its ReadyTouch for onsite foodservice operations.
The suite includes ReadyFlex, which allows for 24/7 checkout; ReadyCashier, which allows the kiosk to function as a cashier checkout; ReadyPayGo, a grab-and-go self-checkout solution in which the customer scans the barcode on the product; and ReadyOrder, which allows the customer to order ahead, pick up at the counter and pay at the kiosk.
365 Retail Markets presented its micro market kiosk.
Qi integrates with POS systems, coexists with web and mobile apps, is FDA menu labeling law compliance and is certified for accessibility.
Madelyn Perez of Adusa Inc. presents Qi software on a Frank Mayer and Associates kiosk.
Apex Supply Chain Technologies
Apex Supply Chain Technologies demonstrated a "smart shelf" solution that deploys beacon technology to alert customers when orders are ready. The beacon can identify customers who have downloaded an app that alerts them when their order has been placed on the pickup shelf. The base of the shelf also lights up to alert the customer to pick up their order.
A display screen above the wall, which holds 10 shelves, shows the status of pickup orders. The system eliminates the need for bar codes in the pickup operation.
Apex Supply Chain Technologies
Appetize Technologies Inc.
Appetize Technologies Inc. introduced version two of Interact, its self-serve software. The company recently deployed the updated Interact solution after seeing a 21 percent increase in average order size across several thousand kiosks already in the field. The new version offers customers a branded ordering experience in addition to order upsell opportunities.
Jeff Brown shows the Interact kiosk
The Aptito restaurant POS system demonstrated its self-order software for iPad kiosks.
Orders can be routed and tracked through Aptito's iPad POS system or sent directly to the kitchen. Aptito's digital menus can be customized and integrated with the POS system and iPhone app.
Barry Berk presents the Aptito
The Coca-Cola Freestyle 9100, the latest iteration of its Freestyle, features a 24-inch, high-definition touchscreen and Bluetooth connectivity, which lets customers connect to the Freestyle mobile app when they enter an outlet with a machine and cue up their favorite beverage or create a new mix.
Future features will include audio capability, optical sensors and a new equipment option that will support the addition of drink categories not available on Freestyle, such as teas, cold coffees and new varieties of juices.
Coca-Cola showed its 9100, the latest iteration of its Freestyle self-serve machine.
Diebold Nixdorf presented its K-two for QSRs and fast casual restaurants. The solution recently won the Red Dot Product Design Award.
Additionally, the company presented its Easy Express solution, which offers self-checkout for smaller-footprint stores. The unit can be used as an interactive kiosk or as a payment terminal that accepts payment via cash, card or mobile wallet.Diebold Nixdorf also displayed cash management solutions including its AllConnect Services for managing store lifecycle and mobility services, and its VeraPass lock and key management solutions.
Bobby Billingsley presents the
Elite Manufacturing Technologies Inc.
Elite Manufacturing Technologies Inc. demonstrated triple menu boards, which also come in single and double configurations. The interactive menu boards for restaurants come in sizes of 46, 47 and 55 inches, featuring a display brightness of 3,000 to 3,500 nits and an operating temperature of -40 to 122 degrees Fahrenheit. The menu boards come with protective glass that is 4 mm thick and tempered with an A/R coating.
Chuck Lewis of Elite Manufacturing Technologies Inc. demonstrates the triple menu boards for drive-thrus.
The eTouchMenu allows a tabletop iPad or a freestanding kiosk to display an entire interactive menu with high-definition images. The system displays promotions and automatically offers suggestions to the customer for add-on items. The restaurant menu can be programmed for several language options.
Andy Lane shows the eTouchMenu
Though Fabcon demonstrated a tourism kiosk, the company makes a variety of interactive, self-serve tablet stands, digital signs and menu boards for restaurant chains and independent foodservice establishments.
The company provides electromechanical assembly, turnkey systems and complete supply chain integration to customers in multiple industries.
Glen Cowie presents a Fabcon
Betson Enterprises, a machine distributor, presented Goldfinger touchscreen monitors. Goldfinger's infrared technology allows users to interact using a finger, a gloved hand or any solid object. The tempered glass screen — held within an aluminum frame— is strong, with no loss of clarity. Bright, bold video software with 900 nit panels is available.
Evan De Vine shows the Goldfinger touchscreen at the Betson Enterprises booth.
JSP USA Inc.
JSP USA Inc. introduced a self-order-and-pay kiosk that offers a menu function and can print orders in the kitchen.
The menu is built in a blog-based system, meaning that no special skills are needed to update the menu. The system accepts credit cards and electronic cash. There is also an administrative suite.
Taka Haruki shows the JSP USA Inc.
Lavu presented a self-order iPad kiosk that provides nutritional information. The kiosk integrates with Lavu's POS software, kitchen printer and kitchen display system. The kiosk offers printed receipts via text or email.
Jerry Chavez shows the Lavu
The Lightspeed self-order menu app allows customers to order on an iPad at their table. The orders go directly to the kitchen, minimizing customer wait time.
The POS allows customers to request split or combined bills. The iPad hardware kit includes a LAN receipt printer, cash drawer, Lite server, iPad stand and kitchen printer.
Sarah Rother Mendiola presents the Lightspeed freestanding kiosk.
MenuPad demonstrated its order-and-pay-at-table solution. The software integrates with numerous POS solutions.
EMV pay-at-table functionality ensures that the operator will not incur chargebacks on credit card payments. The pay-at-table solution also allows guest email capture, guest surveys, check splitting, payment by item, promotional offers and a tip calculator.
Matt Tourney, left, and Mike Lyman present the MenuPad tabletop and mobile order-and-pay solutions.
The Menusifu self-order kiosk can support 28 different languages. The E-Menu features photos of menu items, ingredient information and customer reviews.
The operator can change the contents of the menu at any time. The kiosk synchronizes with the POS system, allowing orders to be sent to the kitchen quickly.
Sissi Zhu presents the Menusifu kiosk.
National Computer Corp.
The self-serve kiosk from National Computer Corp. features a touchscreen that allows customers to view pictures and descriptions of menu items and ingredients.
The software allows customers to make special requests with their order. It also suggests additional items with every order and can offer customer discounts.
Lee Harville shows a self-serve kiosk from National Computer Corp.
The NorthStar cloud-based POS developed by Custom Business Solutions features five ways for guests to order: self-order iPad kiosk; POS; tabletop; online; and mobile.
The kiosk integrates with the restaurant POS, featuring the same menus, prices and options.
Ryan Williams shows the NorthStar
NCR displayed its second-generation self-serve restaurant kiosk, which includes GUI improvements. The POS solution supports automatic add-on order recommendations and customer loyalty rewards.
The software integrates with the kitchen display system. Version 3.10 of NCR Silver allows restaurant owners to capture data, including product preferences, birthdays and addresses, directly from the customer during the transaction.
NCR presented its second-generation restaurant kiosk.
Nextep Systems displayed its fifth generation, drive-thru self-order kiosk, which automatically adjusts the center of the touchscreen to the height of the customer in their car. The touchscreen adjusts as soon as the customer touches it.
The system also automatically adjusts the brightness of the touchscreen to the level of outdoor light. Additionally, the kiosk includes a built-in air conditioning unit.
|Tommy Woycik presents the Nextep drive-thru kiosk.|
The Quinzee from Nicevend is a granita and smoothie vending machine featuring a proprietary drink preparation process that uses instant powders and syrups. The machine features eight drink selections produced from four bag-in-the-box syrup packs and four powder canisters.
The 11-ounce servings take less than one minute to make and are served in an automatically dispensed cup with a straw. Products dispensed can include frozen yogurts, iced teas, fruit smoothies, frozen lattes, frozen energy drinks, frozen sugarless drinks and more.
Yossi Eitach of Nicevend presents the Quinzee frozen beverage machine.
Olaborate, an equipment reseller, presented the OrderCounter POS system, which includes a self-serve kiosk option.
The system includes a customer loyalty management option in addition to biometric identification. The POS system also supports online ordering, a kitchen display system and iOS and Android management apps.
Ray Avalos of Olaborate shows the OrderCounter POS solution, which
Panasonic presented its JS790 kiosk, which can be mounted on a kiosk enclosure, pedestal or wall. An optional customer-facing touchscreen display lets customers make their own selections and respond to real-time promotions.
The peripherals include a standard Epson Printer, 2D barcode reader and a customer-specified payment device. The unit also offers an optional encrypted card reader and biometric lockout for increased security. An HD camera captures demographic or security data.
Jeff Pinc of Panasonic presents
Paytronix restaurant marketing software allows restaurants to engage with customers at the point of sale, at kiosks, online and via their mobile devices.
The company offers an API that helps restaurants deliver a better guest experience. The software allows restaurants to target customers for promotions, monitor guest activity and analyze customer data.
Jeff Provost shows the Paytonix marketing software.
Pyramid Computer GmbH
Pyramid Computer GmbH displayed its restaurant ordering kiosk. The standard version comes with a thermal printer and a 2D barcode scanner.
Additional peripherals include a magnetic stripe, RFID and NFC readers. There is also an optional card dispenser-recycler and a cash recycling system. The card dispenser unit stores up to 1,000 smart cards, which it can print or upload with data via RFID or magnetic stripe reader-writer. The cashbox contains coin and note-handling devices and is available for different currencies.
Patrick Hagenmeister presents the Pyramid Computer self-order kiosk.
Self-serve kiosks — enabled with iPads, iPad stands, stationary and mobile printers and payment devices — are among the hardware solutions that the Revel Systems POS platform provides.
The company's self-serve kiosk software includes reporting tools to measure sales and volume. Management tools also include inventory and employee management, sales reporting and more.
Kent Kohlenberg presents the Revel
Reis & Irvy's
Reis & Irvy's displayed its automated, interactive Froyo Robot that dispenses all-natural frozen yogurt in a hygienically contained manner. The unit serves seven flavors of frozen yogurt — including a twist option — and a choice of up to six toppings, all in less than 60 seconds.
Once the customer chooses a flavor, it is automatically blended with the core vanilla frozen yogurt to create a creamy frozen treat. The machine comes with a self-cleaning feature.
T.J. Rogers shows the Reis & Irvy’s frozen yogurt dispensing machine.
Titbit Inc. presented its touchscreen kiosk solution, along with its mobile, POS, kitchen display systems, digital signage and handheld digital smart menus for QSRs and other food and beverage outlets.
Alex Rozhitsky, left, Nikhil Lagoo and Angela DiMari present the Titbit self-order kiosk.
Toast Inc. presented its Android-based POS platform that combines software, hardware and payment processing with a suite of integrations. The self-order kiosk offers the Toast loyalty program and gift cards, and sends digital receipts.
The POS platform supports online orders and a kitchen display system to ensure that orders are delivered in a timely manner. The POS system automatically sends information to the system's reporting and analytics platform.
Ryan Dobbs presents the Toast
Toshiba's VisualTouch POS features a self-order module. The software includes payment card processing, waitlist management, inventory control, purchase order generation, labor scheduling and payment, direct email and SMS texting capability, customer loyalty management and more. Options include handheld units, a visual kitchen display system and a liquor control system.
Marius Kimel shows the Toshiba VisualTouch POS system which has a self-order module.
Up Solution displayed its UP-Kiosk 100 self-order solution that accepts most payment types, supports up to 15 languages including English, Spanish and Chinese, and comes with UP Solution's Windows-based POS software.
The kiosk features a 15-inch touchscreen, a built-in receipt printer, a built-in MSR and EMV reader, a built-in 2D barcode scanner and several peripherals.
Andy Cho shows the Up Solutions
US Beersaver Systems Inc.
US Beersaver Systems Inc. presented its self-pour beer system that allows customers to serve themselves. The system comes with an RFID card scanner, self-serve beer taps, drip tray and optional brand advertising screen. Customers activate their own self-tap card, which they can then scan to serve themselves the desired amount of beer. Payment is by the ounce; a prepaid option is available also.
Byron Cho shows the self-pour system from US Beersaver Systems Inc.
Vexilor presented its self-order kiosk which can be positioned on a countertop or mounted on a wall.
The kiosk supports a digital merchandise catalog, integrated payment solutions and in-store surveys meant to engage customers, and other third-party offerings. The management suite includes more than 400 reports.
Larry Samuels shows the Vexilor
The Ziosk tabletop tablet allows guests to pay at the table with a payment card or mobile device. The tabletop also serves as a guest survey tool that can give daily insights into the guest experience while identifying the best and worst performers on the restaurant's team. Additionally, the Ziosk solution allows guests to sign up for memberships that provide restaurants with valuable guest email addresses.
Raymond Howard shows the Ziosk tabletop kiosk.
Zivelo presented its X6 interactive floor-standing kiosk with an Epson TM-T88V single-station thermal receipt printer.
The unit includes a 2D/3D area image scanner and Verifone or Ingenico cashless device. The display includes a 22-inch projective capacitive touchscreen; full HD resolution in 1920 by 1080 format with 60hz resolution; 225 nits brightness; 16:9 aspect ratio; and 1000:1 contrast ratio. Additional features include an aircraft-grade public resistant enclosure; security lock with 7-pin tumbler; internal service keyboard with track pad; and high-performance cooling fans.
Gary Thompson demonstrates the
Elliot Maras is the editor of KioskMarketplace.com and FoodTruckOperator.com.