Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

How to scale up restaurant brands

by Bradley Cooper — Editor, Connect Media

It's one thing to have a great solo concept, it's quite another to scale up that concept into a franchise. A panel at the Restaurant Franchising and Innovation…

Nekter, Taziki's take home 'tech-related' Top 100 awards

by Cherryh Cansler — Publisher, FastCasual.com

L&L Hawaiian and Original ChopShop also received awards for technology deployments.

Winning at the franchising game

by Bradley Cooper — Editor, Connect Media

How do restaurants succeed at the franchising game? A panel at the Restaurant Franchising and Innovation Summit shared some key strategies.

IHOP, Potbelly, vPromos execs talk loyalty programs at Restaurant Franchising & Innovation Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant leaders from IHOP, Potbelly, The European Pizza Company and vPromos spoke about what makes their loyalty programs tick at the Restaurant Franchising…

Big Chicken takes top honors at Fast Casual Top 100 gala

by Cherryh Cansler — Publisher, FastCasual.com

Over 240 fast casual executives attended the gala to find out their rankings.

How to make data your restaurant superpower

by Bradley Cooper — Editor, Connect Media

How can restaurants utilize all of their data and turn it into their superpower?

6 must-haves for your restaurant's loyalty program

by Cherryh Cansler — Publisher, FastCasual.com

Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. Ease of use. 2. Engaging offers and new…

How e-tips can increase restaurant profitability

by Bradley Cooper — Editor, Connect Media

It's no secret restaurants are struggling with profitability. Is e-tipping the secret sauce to boost revenue?

FastCasual producing restaurant catering workshop with Erle Dardick’s OPGA

by Cherryh Cansler — Publisher, FastCasual.com

The Restaurant Catering Workshop will provide a blueprint for restaurant operators focused on catapulting catering sales.

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Newk's developing cost-efficient prototype, elevating menu

by Cherryh Cansler — Publisher, FastCasual.com

Since being acquired last year by FSC Franchise Co., the parent company of Beef 'O' Brady's and The Brass Tap, Newk's Eater is developing a more cost-effective…

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Nekter co-founder reveals growth strategies, leadership tips

by Cherryh Cansler — Publisher, FastCasual.com

Alexis Parra, co-founder and chief visionary officer of Nekter Juice Bar, discusses how the industry has changed over the past decade and her vision for the…

Networld Media Group partnering with The International Foodservice Manufacturers Association

Fast Casual’s parent company aligns with IFMA to bring the food-away-from-home ecosystem closer together.

Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

Chipotle, Dog Haus among fast casuals giving freebies on National Burrito Day

by Cherryh Cansler — Publisher, FastCasual.com

National Burrito Day is April 4. Here's what some fast casuals are offering up for the annual celebration.

TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Connect Media

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Connect Media

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

International Women's Day: 12 fast casual leaders reveal tech, leadership strategies

by Cherryh Cansler — Publisher, FastCasual.com

Twelve of the industry's female leaders discuss everything from AI and robotics to kiosks, mobile payments, menu trends and flexible shop formats. Hear from…