Fazoli's 'Comeback Kid' shares turnaround story at London summit

by S.A. Whitehead — Food Editor, Net World Media Group

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean…

Play now or Pay later: Webinar relays KFC and Pizza Hut lessons on loyalty and mobile ordering

by S.A. Whitehead — Food Editor, Net World Media Group

KFC and Pizza Hut put their loyalty and mobile ordering experience on the chalkboard.

Au Bon Pain, HMSHost dish out advice for operating in airports

by Matthew Harper — Intern, Networld Media Group

Airport-based restaurants serve a captive audience, which leads to increased sales and revenues for brands that can win over travelers.

Fast casual snack concept on a mission to give back

Georgia's Purpose Snackery is a snack shop that encourages its independent franchisees to make an impact in the communities they serve.

London Summit: Coyote Ugly's key considerations before taking on the world

by S.A. Whitehead — Food Editor, Net World Media Group

Coyote Ugly has learned to speak a lot of different languages along its path to global growth. Here, one of the chain's leaders shares the key elements for any…

Wayback Burgers to test food trailers in the Big Apple

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The fast casual chain teams with a trailer specialist to launch its first mobile food initiative, starting in New York City.

'The Franchise Handbook' author says innovation is path to restaurant royalty

by S.A. Whitehead — Food Editor, Net World Media Group

"The Franchise Handbook" author Carl Reader tells London audience that innovation sets the winners apart from the others in today's restaurant business.

Roly Poly Sandwiches franchisee pioneers self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for…

Perfect Pitch finalists revealed

The owners of Brazilian Bowl based in Lakeview, Illinois; Toronto's Street Shak Caribbean Kitchen and Capitol Melts, based in Albany, New York, will pitch…

Show and tell: Coolgreens demonstrates how 'picturing' community health can be profitable

by S.A. Whitehead — Food Editor, Net World Media Group

Oklahoma-based Coolgreens defines itself through community health, and as the chain expands, it will spread that idea in a very visual way.

LEON co-founder: 'How we built an upscale QSR for heaven'

by S.A. Whitehead — Food Editor, Net World Media Group

As co-owner and CEO of LEON, a 50-unit brand based in London, John Vincent talks and acts like a man who is as far from an evangelist as you can get. Yet, when…

Franchise Focus: The Flame Broiler founder discusses combining community with commerce

by Matthew Harper — Intern, Networld Media Group

Before opening The Flame Broiler in 1995, Young Lee was a sickly insurance salesman in need of a healthier diet. The lessons he's learned since then have…

Self-order kiosks don’t just help big chains, Long Island fast casual learns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.

Onslaught of Chipotle suits: 2 diners file, 7 other law firms form investor class actions

by S.A. Whitehead — Food Editor, Net World Media Group

At least eight U.S. law firms have reported either filing, investigating or forming classes as part of lawsuits against Chipotle in connection with a norovirus…

Brand resurrection? Chipotle might just pull it off

by S.A. Whitehead — Food Editor, Net World Media Group

Norovirus outbreak and rat infestation behind it, Chipotle's leadership says the brand is moving on.

Looking for ways to find and keep employees? NRA leaders offer insights

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Given the reality of fewer young employees in the work force, the only options are to recruit more from other age groups or be more successful recruiting…

3 commonalities among Lyfe Kitchen, Urban Plates, Baskin Robbins brand-building strategies

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Building a successful brand has three parts: storytelling, club making and country building, according to a branding expert at the National Restaurant Show.

Franchise focus: How a mom's former junk food addiction led to a thriving juice concept

by Cherryh Butler — editor, fcc

Husband-and-wife, Kat and Landon Eckles founded Clean Juice in 2015, in Huntersville North Carolina, and the brand since expanded to seven units.

10 things to avoid when launching a mobile app

Balance Grille's journey to find a working mobile app inspired its founders to create a list of 10 mistakes to avoid when creating a mobile app.

Webinar: The Halal Guys shares 3 loyalty lessons with big pay-offs

by S.A. Whitehead — Food Editor, Net World Media Group

The Halal Guys Marketing Director Andrew Eck related valuable information in the hour-long session, including three principles that he said brands must keep in…