Drive sales through employee-performance programs

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casual operators boost retention and brand loyalty by giving back to their employees.

How can restaurant operators leverage online ordering?

by Valerie Killifer — senior editor, NetWorld Alliance

Keith Franklin, national sales manager for OrderUp.com, discusses online ordering and the next generation of consumers.

Refrigeration options expand beyond cooling

Manufacturers offer solutions from colder hold temperatures to above-store reporting.

Birth of a Franchise: Sofi's Crepes

by Valerie Killifer — senior editor, NetWorld Alliance

A key component to a successful concept is developing a system, then writing it all down. 

Five Guys responds to Inside Edition rodent expose

by Valerie Killifer — senior editor, NetWorld Alliance

Rodents caught on video outside two Washington, D.C., eateries cause closures.

McAlister's launches new prototype

by Valerie Killifer — senior editor, NetWorld Alliance

A smaller footprint and pick-up window round out the list of changes.

Column: Handling the changing economy

by George Green — Vice President, Bread & Company

How independent operators can survive and thrive during economic slumps.

El Pollo Loco, KFC carry on chicken fight

El Pollo Loco has challenged KFC to a taste test, but KFC's own failed giveaway may be all El Pollo Loco needs to win with consumers.

Chipotle founder to sit on NRA Show keynote panel

Steve Ells will participate in the interactive keynote panel, the first of its kind for NRA Show organizers, attendees.

Seven top fast casual independent operations

by Valerie Killifer — senior editor, NetWorld Alliance

From Kansas City to New York City, these independent operations are changing the fast casual landscape.

Even in a recession, strategic hiring should still go on

Employers may be tempted to stop recruitment and hiring to save money. However, this lockdown approach may do more harm than good.

Swine flu and restaurants: Tips for protecting your customers and staff

The current scare underscores the need for solid communication with employees and customers.

Le Pain Quotidien remains true to its roots

Belgian fast casual incorporates sustainability throughout its operation.

Workshops play integral role during NRA Show

by Valerie Killifer — senior editor, NetWorld Alliance

Profitability and sustainability are a few of the topics covered through educational sessions held yearly at the NRA Restaurant, Hotel-Motel Show.

When to hire a foodservice consultant

Outside experts can provide objectivity and breadth of knowledge in corporate decision making.

Better burgers beef up sales

by Valerie Killifer — senior editor, NetWorld Alliance

The fast casual burger segment opens wide as new concepts enter the field and existing ones look toward growth.  

McDonald's specialty coffee beats out Starbucks

Fast Casual and QSRWeb hosted an informal taste test and although McCafe coffees were preferred, the Starbucks customer experience is still tops.

Fast Casual Alliance launches Web site, adds board members

Board members include Rubio's, Au Bon Pain and Forklift Brands executives.

Schlotzsky's changes service model

by Valerie Killifer — senior editor, NetWorld Alliance

In an effort to enhance the brand experience, the sandwich chain is beefing up service and operational procedures.

The role of digital media in the restaurant

As digital media becomes a pervasive part of the customer experience, it is being used not only to entertain diners but as an integral building block of the…