The Fast Casual Alliance moves under NRA umbrella

by Valerie Killifer — senior editor, NetWorld Alliance

A newly formed industry council will serve as the NRA's model for future collaborations.

How to crack down on foodborne illness

When it comes to employee health issues, restaurant operators should not be afraid of employment laws and the ADA.

A review of Chipotle's iPhone app

by Valerie Killifer — senior editor, NetWorld Alliance

FastCasual.com publisher Paul Barron gives his impression of Chipotle's free mobile application.

Fast Casual Executive Summit: Tough times bring operators together

by Valerie Killifer — senior editor, NetWorld Alliance

The most successful brands are opening up to one another as the industry awaits signs of recovery.

Part II: NRA outlines industry imperatives

The association's new strategic plan tackles issues from food safety to profitability and sustainability.

NRA outlines strategy for implementing imperatives

The organization seeks to strengthen communication and improve its core products.

NRA outlines industry imperatives

The association is focusing on strengthening the industry and its services as it implements its five-year strategic plan.

Fast Casual Summit kicks off with food tour

Industry executives gathered in Dallas on the eve of the annual conference for a tour of some top and up-and-coming fast casual restaurants.

Restaurant industry watchful of health-care reform

As reform looms, operators should focus on health-care solutions, not problems, industry experts say.

Western Expo: Top trends in foodservice

Industry professionals at the recent hospitality trade show provide insight into opportunities for restaurant operators.  

Schlotzsky's brings back Angus offerings

Three Angus roast beef sandwiches find their way back onto the menu.

QSRs shift focus to premium burgers

by Valerie Killifer — senior editor, NetWorld Alliance

With big-name brands such as McDonald's offering Angus beef burgers, segment competition sizzles.

People, Process and Technology: A layered approach to customer credit card security

Ensure the right balance of these components, and you will produce a payments security mindset that will become part of your operation's DNA.

White paper: How to use customer complaints to your advantage

How guest complaints can be used to boost your customer service.

Starbucks to raise prices on some drinks

The price of some drinks, such as 12-ounce lattes and brewed coffees, will decrease an average of 5 cents to 15 cents.

Labor management key to fast casual cost savings

Operators who improve on training now are more likely to have profitable stores and happy employees.

Boost orders, loyalty with direct digital marketing programs

Mobile marketing is a cost-effective tactic for increasing orders and improving the guest experience.

Einstein Bros. continues growth through licensing

by Valerie Killifer — senior editor, NetWorld Alliance

Einstein Noah Restaurant Group is more than halfway past its goal of 180 licensed locations by the end of 2009

Uno official offers tips on revitalizing your brand

Fast casual restaurants are a key part of the pizza chain's growth strategy.

Summit sessions to focus on brand leadership

by Valerie Killifer — senior editor, NetWorld Alliance

The Fast Casual Executive Summit will look at how operators can continue to lead as they emerge from a year of change.