Former Chipotle, McDonald's exec: 'Leadership development has evolved'

May 15, 2017

Cultivating leadership and developing oneself is key to success, according to Bobby Shaw, a veteran executive of several brands, including Chipotle and McDonald's. He told attendees of this year's Restaurant Franchising and Innovation Summit in Dallas that during his time with those two aforementioned brands, he quickly learned the importance of formal leadership development programs in restaurant operations.

Nonetheless, numerous studies have shown that a third of all employees simply do not trust their employers, while two-thirds of employees say their CEOs focus too much on short-term performance.

"We might not be providing the right type of leadership to our teams," Shaw said, adding that leaders need to create an experience of working with their employees rather than dictating to them.

Watch the full presentation below.


Topics: Workforce Management


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