Summit summations: Dallas event delivers Texas-sized dividends

Katie Fuhrman of MomentFeed; Kimberly Brastad of Dairy Queen; Keith Hill of I Love Bacon; Jamal Bara of Waterfall; Demetra McLain of DW's Subs and Jacquelyn Cirko of Groupon, give an inside look to their Summit experiences.

C-Speak: Effective discounting vs. lazy marketing

Fishbowl's chief analytics officer chats about how offering untargeted, heavy discounts can hurt sales.

Sponsored by: Fishbowl

Saladworks CEO reveals brand's 5-step come-back strategy

Saladworks was facing bankruptcy in 2015, when Centre Lane Partners bought it for nearly $17 million. Since then, CEO Patrick Sugrue has been working to breathe new life into the 30-year-old brand. "You have to be able to fail fast...

BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

Dickey's CIO: Technology isn't just a tactic

Laura Rae Dickey sat down at the annual 2016 Fast Casual Executive Summit in Data Point, California, to give an inside look at Dickey's technology strategy, which began to take shape in 2008.

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better customer service.

Sponsored by: HotSchedules

Penn Station CEO: We need 3 things to grow

Craig Dunaway of Penn Station East Coast Subs talks about franchise growth challenges, customer engagement and labor processes at the 2016 Fast Casual Executive Summit in Dana Point, California.

Cousins Subs VP lays out growth plans

Jason Valentine,  VP of Operations of Cousins Subs, chats about cultivating franchise relationships, employee engagement, the brand's new look and food safety challenges.

Why Restaurant Franchising & Innovation Summit is taking on London

Restaurant franchises hoping to grow in the UK must embrace innovation and technology.

Habit Burger CMO chats about taking the California brand national

Matt Hood, CMO of Habit Burger Grill, chats with Tim Tang about what it takes to expand a regional concept nationwide.

Focus Brands president: 'Restaurant business is complicated'

The president of Focus Brands sums up his views on the state of the restaurant industry.

C-Speak: Intelligent marketing starts with data

An analytics expert discusses why the old marketing playbook no longer works. Brands must understand who customers are in order to bring them back.

Sponsored by: Fishbowl

How Pita Pit combines social, digital platforms to reach customers

Jordy Patano, shown right, digital marketing manager of Pita Pit, dishes on the chain's digital strategy in an interview with Hughes' Tim Tang.

Fast Casual Exec Summit attendees learn that success isn't just about food, it's about the people

The Fast Casual Executive Summit 2016 brought together hundreds of c-level executives to learn from one another in Dana Point, California.

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

C-Speak: Driving local competition with authenticity

Customers now make decisions about where to eat on a more local level, so restaurateurs must adapt their marketing strategies.

Sponsored by: Fishbowl

Reaching a dual audience: Naf Naf COO discusses brand success

Frank Weiner, COO of Naf Naf grill discusses, the brand's ability to overcome challenges

19 quarters and counting: How Captain D's keeps increasing sales

Listening, according to the brand's head chef, Jason Henderson, has been key to the chain's re-emergence as a growing force in the restaurant industry.

Starting an evolution: Freebirds CEO discusses mobile app, redesign

Freebirds CEO Bobby Shaw discusses why it was time for the 29-year-old brand to evolve.

Technology helping Rise to raise profile

Rise Biscuits Donuts director of technology discusses how the chain's use of technology is helping the brand expand.

The Pincho Factory discovers customer love with thousands of matches on Tinder

Otto Othman, co-founder of The Pincho Factory, a Miami-based burger joint, explains how the chain used Tinder, a dating app, to develop customer love.

C-Speak: Is your audit program helping you attract customers?

Watch this video interview with a foodservice expert to learn why so many audit programs fail and what brands should know when searching for, designing and implementing their own plans.

Sponsored by: The Steritech Group

Video: How BWW plans to turn around sales

Buffalo Wild Wings COO Jim Schmidt expects a quick rebound for the chain that is centered around wings and sports.

Video: Pei Wei dishes on rebranding, CEO search

CMO Clay Dover gives Cherryh Cansler, editor of FastCasual, the scoop on the chain's rebranding efforts and its search for the perfect CEO.

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

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