Kiosk translates in sign language to assist hard of hearing customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted…

How payments technologies are changing fast food

Careful consideration of the advantages and disadvantages of each available payments option will enable restaurant owners to find the one that best meets the…

King-Casey, Envirosell release MenuBoard Pro

February 22, 2017

King-Casey and Envirosell, two restaurant and retail consultant firms, collaborated to create MenuBoard Pro, according to a press release.

How self-serve kiosks get the orders rolling at Burger Boss

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Burger Boss, a fast casual chain in Southern California, has found self-serve kiosks a great tool for engaging customers in creating their orders and in…

4 metrics every restaurant should track

You may be running a well-structured training program for new staff in the hopes that they’ll learn quickly and become more productive, but you might be…

Are wearables the future of dining out?

Wearables in the food industry can increase in-house communication with the entire staff and elevate the customer service experience, giving you an edge over…

Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

"Say it with Starbucks" debuts in China

February 15, 2017

"Say it with Starbucks," a new mobile gifting feature, launched in China on Weixin, China's primary social media platform, according to a press release.

Starbucks gets fashionable in Japan with contactless keychain

February 15, 2017

Starbucks' Japanese operations has teamed with a local fashion label in the country to create what's essentially a contactless key chain that coffee lovers can…

UFood Grill using kiosks to get face-to-face with customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Facial recognition kiosks are the technological highlight of UFood Grill's first stand-alone street location.

How mobile ordering is reinventing the drive-thru experience

by Elizabeth Friend — Strategy Analyst, Euromonitor International

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even…

More than 6,000 restaurants put new chatbot to use

February 7, 2017

Restaurant tech business, Orderscape.com, is bringing a full food-ordering chatbot to more than 6,000 restaurants in the U.S. early in the second quarter of…

Why your digital ordering platform is failing

Launching digital ordering can seem like an overwhelming project, considering it involves marketing, operations and IT. Poorly executed, it can be devastating…

Axis Purchasing Launches New Video

Axis Purchasing is pleased to announce the release of a new video, designed to explain, in 60-seconds, the benefits for foodservice operators to join a Group…

3 Ways to Optimize Labor Efficiencies and Cut Costs

Operators are facing high turnover rates and new regulatory pressures, making the task of managing labor costs increasingly more difficult. There are steps…

3 tech trends coming off the back burner

While the majority of new technology is often found in the front of house, the real labor is saved where the dirty work takes place — the back of house.

TripAdvisor launches restaurant platform

January 18, 2017

TripAdvisor has added a feature — TripAdvisor Premium for Restaurants — designed to help restaurants attract, engage and influence customers, according to a…

Order-taking goes virtual?

January 17, 2017

Call centers are a thing of the past at Restaurant Revolution Technologies, a San Diego provider of order management, call center and technology solutions for…

3 technologies restaurants should be running toward, not from

It’s time for restaurant marketers to make some bets on technology.

Jersey Mike's offers half off via new online ordering

January 16, 2017

Online ordering has arrived at Jersey Mike's, and customers who create an account and place their first order between Jan. 16 and Feb. 17, 2017, will get half…