FAT Brands to deploy Revel kiosks, solutions across all Fatburger locations

September 16, 2020

FAT Brands, a global franchising company in the fast casual and casual dining markets, plans to roll out Revel Enterprise across all Fatburger locations, with…

Fortnite is on the menu at Chipotle

September 14, 2020

Chipotle has launched the third edition of the 2020 Chipotle Challenger Series, an online tournament giving fans the chance to face-off against celebrities…

Panera powering up customers

September 9, 2020

The first 2,020 consumers who sign up Thursday for the Panera Coffee Subscription (typically $8.99) will earn a month of free coffee and Wi-Fi. For those who…

Chipotle launches in-app group ordering, Tik-Tok challenge

September 8, 2020

Chipotle Mexican Grill is introducing a family TikTok challenge called #ChipotleSponsorUs to celebrate the launch of its group ordering feature on the Chipotle…

El Pollo Loco launches loyalty program

September 3, 2020

El Pollo Loco Inc. has launched a loyalty program, Loco Rewards, that allows customers to earn more points and rewards for their favorite menu items …

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

Noodles & Co taps customer experience firm to study guest behavior

September 2, 2020

In an effort to better understand how to serve its customers as the popularity of digital ordering and curbside pickup increases amid the pandemic, Noodles…

Reinforce Social Distancing Measures with Occupancy Counting Technology

Leverage AI-powered video analytics to help automate the counting of people entering and exiting a restaurant. Results display on cloud-based dashboards so you…

Jon Taffer taps Compeat to manage back-office operations

September 1, 2020

Jon Taffer has tapped Compeat to manage the accounting, workforce and back-office technology at his fast casual concept, Taffer's Tavern.

Saladworks pins growth on robotic salad maker

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When restaurants were closing in response to COVID-19, Saladworks went into overdrive targeting non-traditional locations. The Chowbotics robotic saladmaker…

Panera customers using Google to place digital orders

August 25, 2020

Panera has integrated with Google Search, Google Maps and Google Assistant to make it easier for customers to place digital orders. Available at participating…

Starbucks connects guests to coffee with digital traceability tool

August 21, 2020

Starbucks guests will be able to get to know the people who grow, harvest, roast and prepare their coffee, thanks to the company's digital traceability…

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

Consumers are ready to dine in but won't ditch to-go, delivery

by Carl Van Ostrand — VP of Consumer Insights, DISQO

Although the onset of COVID-19 made in-person dining impossible in March and April, consumers are starting to show interest again but aren't cutting cut back…

KitchenUP™

Taking Cloud Kitchen Concepts to New Heights

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AmEx acquires Kabbage

August 17, 2020

American Express is acquiring the team and technology of Kabbage, an online lender for small business.

Pollo Tropical offering contactless experience via app upgrade

August 17, 2020

Pollo Tropical has launched curbside pick-up service, which allows customers to park at the restaurant and have their orders delivered to their cars, and even…

PopID intros pay-by-face solution

August 14, 2020

PopID, a Cali Group company, has launched its PopPay face-pay service, which lets users pay with their faces at facial recognition devices. Customers can link…

3 ways to retain, acquire customers

by Matt Drewes — Owner, DRMS Marketing

Restaurants across the country are bracing for a second wave of state-mandated closures as coronavirus cases surge again. Still recovering from the first wave…

Juice It Up adds order-ahead, pay functions to app

August 11, 2020

Juice It Up has added an order-ahead and payment function to its mobile app that customers from all 80 locations in California, New Mexico, Oregon and Texas…