Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

What Chef Robotics' $43M funding means for fast casual automation

by Cherryh Cansler — Publisher, FastCasual.com

Since Sunbasket, a healthy meal delivery company, partnered with Chef Robotics in 2022, it has displaced 10% of production staff and increased consistency by…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

3 tools to help restaurants build efficiency, generate more revenue

For restaurants, there is no shortage of frustration, long hours and an increasingly demanding consumer base. Fortunately, there’s technology that can help…

Big Chicken accelerating digital growth with Figure 8

March 31, 2025

Big Chicken, founded by Shaquille O'Neal, is taking its full-court press to the digital space through a partnership with Figure 8, a digital transformation…

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

Thanx integrates with Square

March 28, 2025

Loyalty and guest engagement platform Thanx has integrated with Square, which has an ecosystem of commerce solutions. With this launch, Thanx now supports…

How Edge Computing Will Define the Future of Your Restaurant

From intelligent scheduling to real-time order routing—learn how Edge is leading tech innovation for QSR and fast-casual restaurants.

Jamba launches 'Hello Sunshine' prototype to enhance customer experience, franchise growth

March 26, 2025

GoTo Foods brand Jamba has unveiled its "Hello Sunshine" prototype, featuring a redesigned store layout and enhanced customer experience, according to a press…

Philly’s Best launches rewards program

March 26, 2025

Southern California-based Philly's Best Cheesesteaks has rolled out a loyalty program, Real Philly Rewards, designed in partnership with Toast.

James Walker takes helm at Lunchbox, promises clarity for restaurant operators

by Cherryh Cansler — Publisher, FastCasual.com

Lunchbox CEO and former restaurant leader James Walker wants to help brands cut through the tech noise to help them scale.

GRUBBRR Guarantee gives kiosk users peace of mind

by Mandy Wolf Detwiler — Editor, Connect Media

Kiosk company GRUBBRR stands behind its commitment to helping restaurant brands increase sales and reduce labor costs.

Yum Brands partners with Nvidia for AI technology

March 25, 2025

Yum Brands has partnered with Nvidia to accelerate the development of AI technologies for its restaurants around the globe. Yum Brands, which in total has more…

Swig, HTeaO, Everbowl, Vicious Biscuit leaders share tips for building a tech roadmap

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mapping out a tech roadmap was a panel topic at the Restaurant Franchising & Innovation Summit, held in Myrtle Beach, South Carolina. It was sponsored by Crisp.

6th Annual State of Digital for Restaurants

Qu’s 6th Annual State of Digital reveals top QSR and fast casual trends from 170 brands (85,000 locations). With digital growth stabilizing, 40% of brands see…

Presented by Qu

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

6 digital trends driving fast casual profitability

by Cherryh Cansler — Publisher, FastCasual.com

Restaurants are done with relying on fragmented, third-party ordering platforms, according to the State of Digital Report created by Qu, a provider of a…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Penn Station's Jane McPherson reveals why fresh tech is important as fresh fries

Jane McPherson, SVP of Marketing at Ohio-based Penn Station East Coast Subs, discusses the brand's growth to 320 locations across 14 states, its selective tech…