Seattle Starbucks stores to install safe needle disposal boxes

January 10, 2019

Several Seattle Starbucks locations will soon install safe disposal boxes for needles following a petition effort by employees.

Restaurateurs ditching paper manuals for digital training tools

January 8, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

Why teens don't want to work for your restaurant

Some restaurants are still using bulletin boards in a break room to share information. Are you?

4 ways to keep employees engaged during the holiday season

The holiday season presents numerous challenges for managing labor, scheduling, turnover and employee engagement.

Ritual launches business app

December 12, 2018

Order ahead app, Ritual, has launched Ritual for Business in the U.S., which the company said was created to help businesses attract and keep talent by…

by Chloe. hires Patrik Hellstrand as CEO

December 6, 2018

Plant-based restaurant brand, by Chloe., has hired Patrik Hellstrand as CEO.

Why your old-school training methods are failing

During a panel at the annual Fast Casual Executive Summit, industry executives discussed how they keep their employees engaged by using a variety of tools…

Zoup, Ballard Brands, Vale Food share tips, advice on battling payment fraud

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brand leaders from Zoup, Ballard Brands and Vale Food share advice and knowledge of how to prevent payment fraud in a panel session sponsored by Kount.

Dickey's hires on international sales leader

November 15, 2018

Dickey's Barbecue Pit has hired Jim Perkins as its first vice president of international sales.

Employee benefits added to Square Payroll

November 14, 2018

Square, Inc. has launched employee benefit offerings within Square Payroll to give small business users access to benefits like health insurance and retirement…

Starbucks slicing 5 percent of corporate staff

November 14, 2018

Starbucks Corporation, citing streamlining efforts, is cutting 5 percent of its corporate staff and said the layoffs are jobs identified as “deprioritized…

Pei Wei promotes Chris Andrews to CIO role

November 12, 2018

Pei Wei Asian Kitchen has promoted Chris Andrews, vice president of IT, to the new role of chief information officer.

Welbilt names new CEO

October 29, 2018

Restaurant equipment provider, Welbilt, Inc., has named William C. Johnson as president and CEO effective Nov. 9, according to a news release. 

Starbucks launches American Sign Language-centric store in DC

October 24, 2018

Starbucks has opened the nation’s first American Sign Language-centric store in Washington, D.C.

Farm Burger hires on a COO

October 15, 2018

David Danowitz is the newly minted chief operating officer at Farm Burger and will be responsible for overseeing operations as well as opportunities for…

Why fast casual brands are embracing digital training with open arms

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Paper-based employee training manuals and binders are quickly disappearing as staff training is going digital.

How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…

Mod Pizza names former Johnny Rockets, Friendly's CEO to COO post

October 8, 2018

Mod Super Fast Pizza Holdings, LLC has named former Johnny Rockets and FIC Restaurants (Friendly's) President and CEO John Maguire to the COO's role as of Oct.

Swiss Chalet: Maintaining a connection with your employees leads to profits

Moe Khawaja, a Swiss Chalet owner and operator since 2001, talks with Hughes' Tim Tang about the effect of happy employees making happy consumers.

Jersey Mike's, Chipotle among powerhouse brands discussing innovative training methods

by Cherryh Cansler — Editor, FastCasual.com

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.