Popeyes commits to NRA ProStart program

January 3, 2011

The National Restaurant Association Educational Foundation’s (NRAEF) fundraising initiative has officially kicked off, benefiting its ProStart program, a…

Boston Market enters final phase of nationwide upgrade

December 15, 2010

As Boston Market enters the final stage in its nationwide rollout of upgrades, the restaurant chain has announced the launch of changes and new menu items in…

Tis the season: Use holiday staff to build customer loyalty

If there ever was a time of year to invest in wowing guests, the holidays are that time.

Boloco to unveil PeopleMatter Hire

December 6, 2010

Boloco has announced that it will implement PeopleMatter Hire to help find, hire and manage its workforce. Boloco will deploy the PeopleMatter…

Smashburger event recognizes franchisees

December 2, 2010

Smashburger recently held its inaugural franchisee conference in Denver, honoring franchisees for achievement, commitment and excellence.

Holiday business crime prevention tips

Typically crime increases during the holiday season, and stores and restaurants are not exempt. Unfortunately, dishonest people and criminals are attracted to…

McAlister’s Deli founders find second-time success

by Valerie Killifer — senior editor, NetWorld Alliance

Nine years after the sale of McAlister's Deli, the Newcomb family gains ground with Newk's Express Café.

Starbucks' changing corporate culture

November 10, 2010

A new article by Reuters has questioned the new corporate culture of Starbucks and its impact on store-level employees.

Jimmy John's employees reject unionization

by Valerie Killifer — senior editor, NetWorld Alliance

October 24, 2010

Nearly 200 Minneapolis-based Jimmy John's employees voted down Friday an effort to unionize.

Fazoli’s caps year of growth with Wal-Mart pilot

by Valerie Killifer — senior editor, NetWorld Alliance

Over the past three years, Lexington-based Fazoli’s and its team of veteran executives have worked hard to overcome the chain’s once downward slide. But since…

Jimmy John's employees get ready for union vote

October 20, 2010

Employees at several Minneapolis locations are expected to vote tomorrow on whether to unionize.

Five Benefits of Single-Shift Employee Training

Single-shift training helps restaurants increase customer service, boost employee flexibility and minimize turnover.

Boston Market takes system revamp to Houston, Cleveland, Tampa

October 19, 2010

Boston Market has announced its new service standards, design and menu updates next will roll out into the Houston, Cleveland and Tampa markets.

Setting boundaries for social networking in the workplace

by Carolyn Richmond — Partner, Fox Rothschild

With each passing day, social networking becomes further ingrained in our personal and work lives. The benefits of social networking in the workplace can be…

2010 Fast Casual Summit Presentation: Armed & Dangerous

Armed & Dangerous: Buildinng Brand Leaders of the Future highlights how restaurant operators can use their employees and customers as their biggest brand…

Details, Details, Details

by Don Fox — CEO, Firehouse of America

The restaurant business is all about paying attention to the details. And when it comes to the details, there are two rules to keep in mind:

Frozen = Fresh?

by Don Fox — CEO, Firehouse of America

I don’t consider myself a complainer of any sort. When you’re in the business, you should have sympathy for the operational challenges faced by all…

MacDonald appointed Quiznos CEO

October 11, 2010

Quiznos has announced the appointment of Greg MacDonald as CEO of Quiznos worldwide. MacDonald succeeds former CEO and Quiznos founder, Rick Schaden, who will…

Newk's Express Café chooses Hot Schedules for labor management

October 5, 2010

HotSchedules has signed a deal with Newk's Express Café to provide labor management solutions to all 27 Newk's locations. The deal was signed after a…

Boston Market rebrand gets systemwide boost

October 4, 2010

In the wake of an overall company transition, Boston Market has announced the launch of a nationwide rollout of upgrades and new menu items created to…