Baja Fresh returns to Windy City

February 1, 2012

Baja Fresh Mexican Grill has announced the grand opening of its newest location in Niles, Ill. The 2,100-square-foot Baja Fresh is owned and operated by…

The Secret Decoder Ring and Loss Prevention

Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock…

As serious as a heart attack

by Betsy Craig — pres, menutrinfo.com

It's a good idea to designate a senior member of the waitstaff or a manager to be the point person when dealing with diners with allergy concerns.

Panchero's Mexican Grill names inaugural Franchisee of the Year

January 31, 2012

For the first time in company history, Panchero's Mexican Grill has named a Franchisee of the Year winner.

NRA touts tourism as key to restaurant jobs growth

January 19, 2012

Mike Gibbons, former National Restaurant Association board chairman, has been named to the U.S. Travel and Tourism Board. The board's new members were…

Starbucks named a top global brand, place to work

by Alicia Kelso — Editor, QSRWeb.com

January 19, 2012

Based on financial performance and brand strength, Starbucks was listed on Intrabrand's top 100 global brands of 2011. The Seattle-based coffee chain was No.

What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

Zoes Kitchen adds to executive leadership team

January 17, 2012

As part of its extensive growth plan, Zoës Kitchen has announced major additions to the company's executive leadership team. The company named Archie Andrews…

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find. Maybe it’s…

Screening your background screener

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

Gloves! The controversy continues – Part 1

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

To glove, or not to glove, that is the question. It’s a debate that has raged in foodservice circles for years and centers on the question of whether hand…

3 trends hitting foodservice

by Nate DaPore — President and CEO, PeopleMatter

The next big thing to hit foodservice is gamification, especially in marketing.

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Boloco hires new VP of people development

December 11, 2011

Boloco has announced that Christine San Juan will join its team as vice president of people development. At Boloco, she will lead the development and training…

Four Keys to Improving Speed of Service in a Restaurant

POS systems, training, site design and menu mix can all decrease line busting and drive profit.

Service with a Smile: Get your employees & customers through the holiday rush

by Valerie Killifer — Editor, FastCasual.com

Even though the holiday shopping season has passed with Black Friday, there are still plenty of opportunities for your employees to make a lasting impression.

Quiznos franchisee deploys video interview system

December 4, 2011

Some restaurant franchisees in the Washington, D.C., area have started using a new system that interviews job seekers using recorded videos through the JobOn…

FastCasual.com publishes Restaurant State of the Industry Report 2012: Workforce Management

November 28, 2011

FastCasual.com has published its Restaurant State of the Industry Report 2012: Workforce Management, which provides a comprehensive view of hiring, retention…

Fast Casual Executive Summit: Keys to good hiring

Sales and HR guru Tom Feltenstein addressed the right interview questions to hire the right people in restaurant and other industries.