Operations News
Duck Donuts under new leadership, ownership
April 14, 2021
Mechanicsburg, Pennsylvania-based Duck Donuts has a new CEO and parent company. NewSpring Franchise, which is focused on investing in franchise and multi-unit…
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Chipotle ups steak, barbacoa prices in margin quest
April 12, 2021
In a quest to get closer to its margin goals Chipotle Mexican Grill Inc. has increased prices on its steak and barbacoa items by about 4%, according to data…
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LTOs lead to 30% sales lift for Tropical Smoothie Cafe
April 7, 2021
Tropical Smoothie Cafe is flying high after reporting that same-store sales increased nearly 30% during Q1, thanks to an 11-week limited-time-offer featuring…
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Zaxby's taps Mike Nettles to serve as 1st digital chief
April 7, 2021
Mike Nettles has been named interim chief digital and technology officer for Zaxby's.
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Joella’s Hot Chicken launches rewards app
April 6, 2021
Joella's Hot Chicken, a fast casual known for hot chicken and made-from-scratch Southern sides, has launched its first loyalty program, rewarding customers for…
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California’s energy companies funding COVID-19-affected restaurants
April 2, 2021
The California Restaurant Foundation has received more than $1.25 million from SoCalGas, Pacific Gas and Electric Company, San Diego Gas and Electric and and…
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Rōti customers scoring cash-back offers
March 31, 2021
Rōti, a Mediterranean concept based in Chicago, has partnered with GetUpside, a retail technology company, to make cash-back offers available at its 4…
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Jinya Ramen Bar adding contactless pay
March 31, 2021
California-based Jinya Ramen Bar restaurant is working with NCR Corporation to add digital ordering and contactless payment options via QR codes, according to…
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Saladworks opening 90 non-traditional locations by year's end
March 30, 2021
Pennsylvania-based Saladworks has partnered with Ghost Kitchen Brands in a deal that will not only double its footprint across the U.S. and Canada but better…
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Compeat partners with 6 POS solutions to improve customer experience
March 29, 2021
Austin, Texas-based Compeat, a restaurant-specific accounting, back office, workforce and business intelligence management software, has partnered with Union…
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Bluestone Lane Cafe plans massive expansion
March 29, 2021
Australian-inspired New York-based coffee roaster and cafe, Bluestone Lane,will open up to 15 locations this year, making it one of the fastest-growing premium…
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Tripadvisor, Reckitt partner to boost traveler confidence
March 24, 2021
Travel guidance platform Tripadvisor is teaming up with Reckitt, the maker of Lysol, to boost confidence among travelers and prepare tourism and hospitality…
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Insomnia Cookies launches 'unlimited cookie membership'
March 23, 2021
Cookie monsters will be happy to learn that Philadelphia-based Insomnia Cookies has created CookieMagic, an "unlimited cookie membership" for customers who…
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Revolution Technologies expands online ordering capabilities with Google
March 23, 2021
Revolution Technologies, a multi-patented technology owner and off-premise partner for restaurants that provides an order management software platform that…
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Starbucks, Challenge Seattle launch COVID-19 vaccination playbook
March 22, 2021
Starbucks, which joined forces earlier this year with Washington State Governor Inslee and Challenge Seattle, to create the COVID-19 Vaccine Action Command and…
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Famous Toastery ready to get back to 'casual dining roots '
March 22, 2021
Robert Maynard, the CEO of Famous Toastery, reveals how the 40-unit casual dining brand has navigated the changing restaurant space and how he expects the…
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Cowboy Chicken streamlines mobile ordering
March 18, 2021
Dallas-based Cowboy Chicken has redesigned its website to simplify the online ordering process, CEO and President Sean Kennedy said in a company press release.
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Naf Naf Grill, investor group buy minority share
March 18, 2021
Chicago-based Naf Naf Grill and an investor group have acquired the entire minority ownership in the company previously held by affiliates of Roark Capital.
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Luckin Coffee announces restructuring plan
March 18, 2021
China based Luckin Coffee Inc., a pioneer in self-service coffee machines in addition to being a coffee shop chain, has entered into a restructuring support…
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Dillas Quesadillas launching operating partner program
March 17, 2021
Dillas Quesadillas, a North Texas-based restaurant featuring cooked-to-order quesadillas, has launched an operating partner program to help it enter new…
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