Operations News & Media
Starbucks: 'Pandemic to blame for disappointing China sales'
by Cherryh Cansler — Editor, FastCasual.com
Starbucks reported Thursday that Q4 revenue fell short of expectations, thanks to a 7% drop in same-store sales in China.
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Has the point of sale become analog in the digitized restaurant industry?
by Chris Lybeer — Chief Strategy Officer, Revel Systems
POS systems are no longer all that is needed to complete a transaction. Chris Lybeer, chief strategy officer for Revel Systems, explains how restaurants must…
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Blaze Pizza, Bojangles execs discuss switching from a transactional mindset to a customer mindset
by Mandy Wolf Detwiler — Editor, Networld Media Group
Restaurants are ditching the transactional mindset to focus on customers. A panel of brand executives explained how their companies are putting the customer…
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Luckin Coffee reaches $175M settlement in class action suit
October 27, 2021
Luckin Coffee, a pioneer in coffee vending and a competitor to Starbucks in China that filed for bankruptcy protection in February, reached a $175 million…
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Dig raises $65M in investments for innovative restaurant model
October 26, 2021
Dig, a vegetable-centric, multi-format restaurant group, has raised series F funding of $65 million for a growth plan coupled with progressive employee…
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Why Sweetgreen created smaller format for World Trade Center
by Cherryh Cansler — Editor, FastCasual.com
Sweetgreen, which has 140 locations and filed Monday to go public, is opening Friday inside the World Trade Center. As one of the first food and beverage…
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Blaze Pizza CEO: We’re facing industry challenges head on
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are more than a few big challenges facing pizza brands, but Blaze Pizza, given its strength and willingness to succeed, is facing the hurdles head on.
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COVID-19 forces Soupergirl to close cafes, embrace retail
by Cherryh Cansler — Editor, FastCasual.com
Although COVID-19 forced Soupergirl to close its two cafes, the mother-daughter duo behind the Washington D.C. company is doubling its revenue in 2022 thanks…
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FranConnect, FranNet partner up
October 25, 2021
FranConnect and FranNet are teaming up in a partnership that will allow them to harness the power of their respective specialties in an effort to empower…
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Original ChopShop hopes to boost hiring with referral program
October 22, 2021
Original ChopShop, a neighborhood restaurant featuring food with whole ingredients, hopes to leverage the relationships with its guests and communities it…
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Loyalty programs keeping restaurants sales steady despite COVID-19 restrictions, vaccine mandates
October 22, 2021
Restaurants across the country are still determining how to manage day-to-day operations in accordance with recommendations regarding COVID-19 and vaccine…
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Chipotle boasts record-breaking sales
October 21, 2021
Chipotle broke its record for quarterly sales, reporting Thursday that comparable restaurant sales were up 15% and that revenues jumped 22% during Q3. Earnings…
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Plant Power debuts flagship location in Vegas
October 21, 2021
San Diego-based Plant Power Fast Food, a 100% plant-based fast casual chain, opened a flagship location last week in Las Vegas.
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Fast casual leaders: Off-premise dining more important than ever
by Mandy Wolf Detwiler — Editor, Networld Media Group
Three restaurant executives discussed the rise of off-premise dining during the COVID-19 pandemic at the recent Fast Casual Executive Summit in Charlotte…
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Bagel Boss preparing for remodel
October 21, 2021
New York's Bagel Boss is creating a prototype featuring modern design elements with classic features, President Adam Rosner said in a company press release.
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Collaboration, innovation focus of Fast Casual Executive Summit
by Breck Hapner — Director of Marketing, Chepri
Well, it came, and actually happened, with many great sighs of relief. Restaurant leaders were finally able to get together to collaborate and innovate…
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Panera's on track to be 'climate positive' by 2050
October 21, 2021
Panera Bread has committed to becoming climate positive by 2050, which means it will remove some of the carbon from the atmosphere that it emits. With nearly…
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4 ways loyalty can drive nontraditional growth strategies
by Brittany Maroney — Sr Product Marketing Manager, Punchh
Major brands are looking at nontraditional formats like airports, grocery and campuses, requiring marketers to re-evaluate their existing campaign strategy.
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Hellman and Friedman acquire NPD Group
October 20, 2021
Hellman and Friedman, a global private equity firm, has entered into an exclusive agreement to acquire NPD, according to a press release.
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