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Operations News & Media

MOD Pizza revises rewards program

June 15, 2023

MOD Pizza has updated its rewards program. MOD SuperFast Rewards. The changes allow users to start earning rewards at 50 points, offers a wider choice of…

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4 Common Delivery Points of Friction and How to Fix Them

The pizza delivery landscape has changed dramatically in recent years, and operators face a host of new challenges.

Presented by SpeedLine Solutions

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Study: Diners blame staffing shortages, environment for increased wait times, order inaccuracies

June 13, 2023

Restaurant diners are blaming a diminishing customer experience on labor shortages which, in turn, lead to increased wait times, order inaccuracies and…

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SpotOn debuts wait time feature to jump-start order process

June 13, 2023

SpotOn, a software and payments provider, is debuting a "Seat & Send" feature that jump-starts the ordering process for customers who are waiting to be…

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BurgerFi appoints CFO

June 13, 2023

BurgerFi International Inc., owner of fast casual brands BurgerFi and Anthony's Coal Fired Pizza & Wings, has appointed Christopher Jones as CFO. He will…

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Bubbakoo's Burritos celebrates 15th anniversary with updated app, loyalty program

June 13, 2023

Bubbakoo's Burritos is celebrating its 15th anniversary with an updated app and loyalty program via Thanx, which will feature three levels of loyalty…

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Ready to scale your restaurant? Ask these 3 questions first

Uday Ahuja, chief investment officer of RSE, whose portfolio includes, Bluestone Lane, Magnolia Bakery, Fuku, Momofuku Orchard, Milk Bar and Drone Racing…

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Capital Tacos partners with Make-A-Wish Foundation

June 7, 2023

Capital Tacos has announced a partnership with the Make-A-Wish Foundation from now until July 5. The brand's restaurants in Tampa and Orlando, Florida, will…

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Original ChopShop opens in Atlanta suburb

June 6, 2023

Original ChopShop has opened a second shop in the Atlanta suburb of Cumberland, according to a press release.

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Starbucks expanding reusable cup policy to drive-thru, mobile

June 5, 2023

Starbucks plans to expand its personal reusable cup policy to the drive-thru and mobile order channel, at any U.S. store, by the end of 2023.

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Emeril bringing fast casual coffee shop to New Orleans

June 5, 2023

Celebrity chef Emeril Lagasse is opening his first restaurant with Caesars Entertainment — Emeril's Brasserie — a French-inspired restaurant serving…

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Webinar: How to level up your people strategy in 2023

by Mandy Wolf Detwiler — Editor, Networld Media Group

June 2, 2023

Restaurants are still touting hiring and retention as their biggest headaches. In a free webinar titled "Three Steps to Level Up Your People Strategy…

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How Bb.q Chicken maintains consistency amid rapid expansion

Joseph Kim, U.S. CEO of Bb.q Chicken, reveals how he's growing the 2,000-unit South Korean chain in America.

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Lunch customers spending surpasses pre-pandemic levels

May 31, 2023

Lunch is back in a big way, according to Toast's Restaurant Trends Report, which includes Q1 2023 data from selected cohorts of restaurants on its platform…

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Wetzel’s creates spinoff with The Culinary Edge

May 31, 2023

Wetzel's Pretzels, specializing in pretzels, hot dogs and lemonade, has tapped The Culinary Edge to help create Twisted by Wetzel's — a spinoff concept…

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Panera rolls out nationwide 'Drive-Thru Pick-Up'

May 31, 2023

Panera's Drive-Thru Pick-Up, which combines the ease of the digital ordering experience with the comfort and convenience of the drive-thru window, is available…

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Webinar to teach viewers how to use consumer data for site selection

May 30, 2023

When opening a new QSR restaurant, there are a lot of factors that go into it. There's investment, staffing and equipment, just to name a few.

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How 1 fast casual bakery CEO found success with no recipe

by Cherryh Cansler — Editor, FastCasual.com

Mignon François, founder of the Cupcake Collection and mother of six who turned her family’s $5 weekly dinner budget into a multi-million-dollar bakery brand…

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Hart House opens 1st drive-thru

May 25, 2023

Hart House, a plant-based fast casual founded by actor and comedian Kevin Hart, has opened its third location and first featuring a drive-thru.

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3 Steps to Level Up Your 2023 People Strategy

Join HourWork, the proven HR platform trusted by 10,000-plus quick service restaurants across the US, for their 2023 People Planning Webinar.

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