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Operations News & Media

How Pollo Campero's focus on 'REIR' translates to lower turnover

Pollo Campero Chief Operating Officer and Managing Director LJ Rodas explains why its employee turnover rate is 40% lower than the industry standard.

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The Salad Station opens 1st drive-thru

June 3, 2024

The Salad Station opened its 35th location last week at 1407 Bienville Blvd. in Ocean Springs, Mississippi, featuring its first drive-thru unit.

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How to scale up restaurant brands

by Bradley Cooper — Editor, Connect Media

It's one thing to have a great solo concept, it's quite another to scale up that concept into a franchise. A panel at the Restaurant Franchising and Innovation…

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Understanding FSMA Rule 204: crucial for restaurants, fast-food operators

by Jeff Cowan — Senior Director, Community Engagement, GS1 US

The Food Safety Modernization Act (FSMA) is a pivotal regulation set forth by the U.S. Food and Drug Administration (U.S. FDA) to enhance traceability in the…

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Amazon, Grubhub partner to deliver restaurant convenience, savings

May 30, 2024

Amazon and Grubhub have partnered to streamline and make restaurant food delivery more affordable for customers. Starting immediately, U.S. Amazon customers…

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Blaze Pizza unveils revamped menu featuring new pizzas, toppings

May 30, 2024

Fast-casual pizza chain Blaze Pizza is undergoing a significant menu revamp throughout 2024. The company has a series of new menu items, including premium…

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When Raising Prices Isn’t Cutting It... How AI Automation Cuts Costs & Customer Complaints

This webinar will highlight how AI-driven task management can lead to labor retention, food waste reduction, and better service - all contributing to better…

Presented by PizzaMarketplace.com, FastCasual.com

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Nekter, Taziki's take home 'tech-related' Top 100 awards

by Cherryh Cansler — Publisher, FastCasual.com

L&L Hawaiian and Original ChopShop also received awards for technology deployments.

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What franchises should know about expiring estate, gift-tax exemptions

Nina M. Daigle, tax partner in Aprio’s restaurant, franchise and hospitality segment, reveals how franchises may leverage the current exemption amount before…

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Why your online ordering system is not a catering strategy

by Terry Matthews — Managing Partner, Off Premises Growth Academy

Catering expert Erle Dardick reveals how restaurants can create an off-premises and catering foundation built for growth.

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FastCasual seeking nominations for 2024 Perfect Pitch

by Cherryh Cansler — Publisher, FastCasual.com

Nominations close June 30.

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IHOP, Potbelly, vPromos execs talk loyalty programs at Restaurant Franchising & Innovation Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant leaders from IHOP, Potbelly, The European Pizza Company and vPromos spoke about what makes their loyalty programs tick at the Restaurant Franchising…

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2024 Fast Casual Top 100 Movers & Shakers

Innovation, nimbleness and creativity are three words that describe the 2024 Fast Casual Top 100 Movers & Shakers. Judges used those terms to compare hundreds…

Presented by FastCasual.com

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Big Chicken takes top honors at Fast Casual Top 100 gala

by Cherryh Cansler — Publisher, FastCasual.com

Over 240 fast casual executives attended the gala to find out their rankings.

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Roll-Em-Up Taquitos fighting inflation with price cuts, value combos

May 17, 2024

Roll-Em-Up Taquitos is hoping lower prices and value combos will garner customer attention as other brands are increasing menu prices due to rising food costs…

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3 ways restaurateurs can combat inflation

by Blas Escarcega — VP of Franchise Development, Pollo Campero

Erik Hermann of CapitalSpring, a private equity firm that has invested over $2.7 billion in 70 restaurant concepts, discusses how restaurant operators can…

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Wetzel's Pretzels franchisee opens unit with brand's Access to Equity program

by Mandy Wolf Detwiler — Editor, Connect Media

Daintry McFadden opened a Wetzel's Pretzels location in an Illinois Macy's department store with the help of the brand's Access to Equity Program. In this…

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Panera named ' Employer of Choice'

May 14, 2024

Panera has received the Employer of Choice award in the fast casual restaurant segment from Black Box Intelligence, a provider of restaurant industry data and…

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FAT Brands chairman denies involvement in 'sham loan scheme'

by Cherryh Cansler — Publisher, FastCasual.com

May 13, 2024

Andrew Wiederhorn, the former CEO of FAT Brands, which owns Fatburger and Johnny Rockets, is denying federal charges alleging that he was involved in a…

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How e-tips can increase restaurant profitability

by Bradley Cooper — Editor, Connect Media

It's no secret restaurants are struggling with profitability. Is e-tipping the secret sauce to boost revenue?

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