Manage your reputation before customers leave

Management in the restaurant industry isn’t just about managing a physical location: it also involves managing customer perceptions.

Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following…

NRA names new SVP of ServSafe

February 27, 2014

The National Restaurant Association announced the appointment of Sherman Brown as senior vice president of business and financial strategy for its ServSafe…

Abraaj Group exits Pancake House

February 27, 2014

The Abraaj Group has exited its investment in Pancake House Inc., one of the largest fast casual dining chains in the Philippines, according to theasset.com.

Easy Ice enters strategic sales and service partnership

February 26, 2014

Easy Ice LLC announced an expanded sales and service partnership with Ecolab's Equipment Care Division. Under the terms of the partnership, Ecolab will offer…

PizzaRev adds three to executive team

February 25, 2014

PizzaRev has announced three new hires as the company prepares for nationwide expansion.

Einstein Noah Restaurant Group selects interim CEO

February 25, 2014

Einstein Noah Restaurant Group Inc., parent company of Einstein Bros. Bagels, Noah's New York Bagels and Manhattan Bagel brands, announced that Michael Arthur…

Taco Mac adds MIRUS reporting solution

February 24, 2014

Taco Mac has announced the selection of Mirus Enterprise for its ability to reconfigure data and create customizable alerts and dashboards to help managers…

GRILLiT changes name as part of acquisition strategy

February 24, 2014

GRILLiT Inc. announced today that it is broadening its corporate vision to include a strategy of acquisition of interests in health-conscious, premium foods…

NRA soliciting operator information about food waste

February 24, 2014

The National Restaurant Association is calling on restaurant operators to participate in an online survey regarding how much unused food is donated, composted…

Obamacare delays lessen impact on restaurant operators

by Alicia Kelso — Editor, QSRWeb.com

The NRA's EVP of Policy and Government Affairs provides an update, including an impending ruling on the FTE definition.

Starbucks appoints new leader for Teavana as founder retires

February 21, 2014

Starbucks Coffee Company has selected new leaders for two key positions: Starbucks Canada executive vice president and president Annie Young-Scrivner has been…

Technomic, IFDA set to host webinar series

February 21, 2014

The International Foodservice Distributors Association and market research firm Technomic Inc. have teamed up to create a new webinar series for foodservice…

Cobranding Part 2: Will it work for fast casuals?

by Cherryh Cansler — Publisher, FastCasual.com

Three executives discuss how and why cobranding works well for their concepts.

Mama Fu's overhauls technology with new mobile app, website

February 21, 2014

While the restaurant industry has recently been dominated by mobile apps that offer consumers a one-stop-directory of restaurant options, some individual…

NRA names new VP of member strategy

February 20, 2014

The National Restaurant Association has named Thomas Wojno as its new vice president of member value and strategy.

VooDoo names Glen Helton as president

February 20, 2014

VooDoo BBQ & Grill has named Glen Helton president of the chain. Helton will serve as a key member of the executive leadership team and help position the…

Cobranding Part 1: Will it work for fast casuals?

by Cherryh Cansler — Publisher, FastCasual.com

While developing the right partnership can be tricky, cobranding is a great way to add an additional revenue stream.

US Foods, Sysco merger hits FTC speed bump

February 19, 2014

US Foods announced that it received a request from the Federal Trade Commission for additional information and documentary materials in connection with its…

Panera reports Q4 earnings

February 19, 2014

Panera Bread Company reported Tuesday a net income of $54 million, or $1.96 per diluted share, for the 14 weeks ended Dec. 31. The fourth quarter fiscal 201…