Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Canadian foodservice visits lead developed markets

August 29, 2012

Global foodservice traffic in the first quarter of 2012 reflected each geography's economy, according to market research comany The NPD Group. For example…

Top restaurant execs to meet in San Diego for FCES

August 29, 2012

CEOs and other leaders from the fastest-growing segment of the restaurant industry will gather Oct. 21-23 at San Diego's US Grant Hotel for the seventh annual…

It’s not a chicken-and-egg scenario: quality comes before sales

by Jason Hamilton — VP of Marketing, Snagajob

By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…

Panera announces new share repurchasing program

August 28, 2012

Panera Bread Company's board of directors has approved a new three-year share repurchase program of up to $600 million. The new program will replace the…

Burger 21 integrating online ordering, POS

August 27, 2012

Burger 21, a new fast casual concept founded by the owners of the Melting Pot Restaurants, is working with Revention Technology to provide point-of-sale and…

Report: Chain restaurants missing ethnic cuisine opportunities

August 27, 2012

New research from Technomic shows that, while consumer demand for ethnic cuisine is high, chain restaurants are missing the opportunity to offer such foods and…

Pancheros celebrates 20 years in business

August 24, 2012

Pancheros Mexican Grill will celebrate its 20th anniversary from 4 to 6 p.m., Aug. 28 by offering guests burritos for $1.

Sarku Japan system expands in New York City market

August 24, 2012

Sarku Japan continues the northeast expansion of its franchise program with the opening of six new Teriyaki and Sushi Express stores in the New York…

Fast casual concepts among fastest growing U.S. companies

by Alicia Kelso — Editor, QSRWeb.com

Smashburger's growth is down from last year but is still the fastest-growing concept in the segment.

NRA sets fall conference for marketing executives

August 23, 2012

The National Restaurant Association's (NRA) Marketing Executives Group (MEG) has selected W New Orleans to hold its fall conference taking place Oct. 17-19.

Jack in the Box adds online college courses for employees

August 22, 2012

StraighterLine announced that Jack in the Box Inc., which operates and franchises the Jack in the Box and Qdoba restaurant chains, is adding StraighterLine's…

AllergyEats to debut food allergy conference for restaurateurs

August 21, 2012

AllergyEats will host the inaugural "Food Allergy Conference for Restaurateurs: What Every Restaurant Should Know About Food Allergies To Ensure Safety &…

FastCasual.com names new editor

August 21, 2012

FastCasual.com has named Cherryh Butler as its new editor.

Compeat introduces restaurant labor management solution

August 16, 2012

Compeat Restaurant Management Systems has launched Compeat Workforce, a complete labor management solution that delivers time and attendance, forecasting and…

Boston Market relying on technology to recruit employees

August 16, 2012

Boston Market is going high-tech when it comes to hiring employees for its 476 locations. Its using software from PeopleAnswers to help identify and select…

Game changers and shapers inspiring product development and innovation – Part 2

by Suzy Badaracco — President, Culinary Tides Inc

Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.

Report: American consumers eating more 'mini meals'

August 15, 2012

U.S. consumers are less likely to skip their breakfast, lunch and dinner meal times now than they were five years ago, but these meals are often described as…

Brazilian chain Giraffas eyes U.S. growth

by Valerie Killifer — Editor, FastCasual.com

How a leading Brazilian quick-service chain plans to expand with a fast casual model for U.S. consumers.

Redecorating with loss prevention

A good loss prevention program starts with an assessment of the current processes in operation.