Operations News & Media
Chicken Salad Chick pivots to 'Quick Chick' operations model
April 16, 2020
Chicken Salad Chick has quickly adapted operations to adhere to mandates across the nation suspending restaurant dine-in services by introducing online…
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Lyft pilots delivery service for food, health supplies amid COVID-19 outbreak
April 16, 2020
Lyft is getting into the food and supply delivery business. Its latest pilot program — Essential Deliveries — allows drivers at the ride-sharing service to…
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Potbelly hires former Panera exec as CFO
April 14, 2020
Potbelly Corporation has hired Steven W. Cirulis as SVP, CFO and chief strategy officer. Cirulis, who has been with Potbelly since December 2019 in a strategic…
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Paul Damico leaves Naf Naf Grill to oversee Global Franchise Group
April 13, 2020
Paul Damico has left Naf Naf Middle Eastern Grill to take on the CEO role at Global Franchise Group, a brand management company and franchisor of Great…
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Stacey Kane joins King Street as CMO
April 9, 2020
King Street Consultants has tapped Stacey Kane as CMO for its "fractional C-Suite" consulting firm. With more than 25 years of restaurant and franchise…
read nowEl Pollo Loco rescinds annual outlook on 1.5% Q1 sales drop
April 9, 2020
The 480-unit mostly Western U.S. chain, El Pollo Loco, reported that its Q1 sales fell 1.5% for the period that ended March 25. Still, before the pandemic…
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Starbucks on mission to close gender pay gap
March 31, 2020
Starbucks created and launched an infographic Monday showing that it was committed to 100 percent gender pay equity.
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8 franchisors waiving royalty fees
by Cherryh Cansler — Publisher, FastCasual.com
Freddy's Frozen Custard & Steakburger, Barberitos, Dickey's Barbecue Pit, Firehouse Subs, Gyroville, Muscle Maker Grill, Qdoba and Schlotzsky's are cutting…
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Wow Bao wants to be your next revenue stream
by Cherryh Cansler — Publisher, FastCasual.com
The Chicago-based chain is giving restaurant brands all over the U.S. access to another revenue stream by allowing them to serve a limited menu of its Bao…
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How Cousins Subs is delaying layoffs as long as possible
by Cherryh Cansler — Publisher, FastCasual.com
Like many restaurant concepts trying to survive COVID-19, sales are down at Cousins Subs, a Wisconsin-based chain with more than 100 locations. CEO Christine…
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Former Wahlburgers CEO joins supply chain company
March 24, 2020
Rick Vanzura, former CEO of Wahlburgers, is now leading Freight Farms, a provider of containerized vertical farming with a network of more than 30…
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Smashburger, AMC Theatres execs among leaders weighing in on COVID-19, shrinking kitchens
by Cherryh Cansler — Publisher, FastCasual.com
Leaders from AMC Theaters, Wing Zone, Smashburger, Four Foods Group and Middleby discuss how they are changing their kitchen designs to stay profitable, while…
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Brown Bag Seafood paying employees for 'lost hours'
March 17, 2020
Brown Bag Seafood, a seven-unit chain based in Chicago, is ensuring that all of its employees take home paychecks over during the two-week shutdown of Illinois…
read now7shifts debuts 7tasks to track tasks, boost accountability
March 10, 2020
Restaurant software platform 7shifts is launching a platform called 7tasks that lets restaurant managers create and delegate task lists for workers that also…
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Willy's Mexicana Grill launches take-home taco box
March 10, 2020
Willy's Mexicana Grill has a new way to make dining at home convenient for family and friends. The 31-unit chain has created a Taco Box, which costs $34.95 and…
read nowCaptian D's hires former PF Chang's exec
March 9, 2020
Captain D's has hired Brad Clark as chief supply chain officer to lead the purchasing, food safety and quality assurance team, supporting the company's ongoing…
read nowMobile-ordering exec: 'Third-party delivery doesn't have to be so pricey'
by Cherryh Cansler — Publisher, FastCasual.com
EZ-Chow, a new player in the mobile ordering and delivery scene, said its fees are much lower than other third-party platforms.
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The Halal Guys going for groceries
March 4, 2020
The Halal Guys, based in NYC, is hitting the grocery shelves through a partnership with CAA-GBG. The brand management platform will help the nearly 100-unit…
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HMSHost taps former Jamba, Starbucks exec as COO
March 2, 2020
HMSHost, a restaurateur known for operating in airports and motorways, has appointed industry veteran Joe Thornton as EVP and COO. He will oversee HMSHost…
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Barberitos delivers mobile app upgrade
March 2, 2020
Barberitos, a fast casual restaurant featuring southwestern-style burritos, has launched its updated mobile app, which includes a new design for the location…
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