B.Good to launch loyalty program with points redeemable for food, charitable donations

March 12, 2019

Farm-to-table fast casual chain B.Good has announced the pending launch of its new loyalty program, B.Good Rewards.

Papa Gino's, D'Angelo Grilled Sandwiches enlists Mobivity to enhance customer personalization

March 4, 2019

Papa Gino's and D'Angelo Grilled Sandwiches owner, New England Authentic Eats, announced it will use Mobivity's customer personalization platform, Recurrency…

Pollo Tropical, Taco Cabana partners with DoorDash to offer delivery

February 25, 2019

DoorDash has entered an agreement with Fiesta Restaurant Group, to offer its on-demand meal delivery service to the company’s Pollo Tropical and Taco Cabana…

DoorDash will use $400M investment to grow 325% this year

February 22, 2019

DoorDash has raised $400 million toward expansion of the app-based food delivery platform, which a news release said has already grown more than 250 percent…

Digital ordering to triple by 2020

February 4, 2019

Restaurant digital orders have grown an average of 23 percent, per year since 2013, and will triple by the end of 2020, according to a report from NPD Group.

Ritual expands mobile food ordering, pickup to UK, Europe

January 31, 2019

Ritual, a mobile app for food pickup, is expanding into the U.K. and Australia as well as multiple European countries.

Waitr gobbles up Bite Squad for $323M

January 18, 2019

Restaurant online ordering and on-demand food delivery platform, Waitr Holdings Inc. has acquired Bite Squad, for a purchase price of approximately $32…

How the rise of third-party delivery, tight labor market forcing restaurants to evolve POS systems

by Cherryh Cansler

Executives from Revel and Toast discuss how relying on third-party delivery companies is forcing fast casual brands to change their POS systems.

Eatsa launches pick-up system to alleviate bottlenecks caused by mobile orders

January 10, 2019

In hopes of addressing the operational challenges facing restaurants stemming from the rise of digital ordering and third-party delivery, San Francisco-based…

Caribou Coffee reports security breach

December 21, 2018

Caribou Coffee President John Butcher reported today on the chain's website that it has fallen victim to a security breach. Customers who visited any…

Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

November 27, 2018

Freddy's Frozen Custard & Steakburgers aims to boost the guest experience with web and mobile ordering as well as an enhanced loyalty program.

Mac’d taps eatsa to integrate digital order channels, boost customer experience

November 27, 2018

The build-your-own mac and cheese fast casual Mac’d is deploying eatsa’s technology platform to integrate order-to-pickup processes.

Dos Toros launches additional revenue stream with line of bottled sauces

by Cherryh Cansler — Editor, FastCasual.com

November 26, 2018

Dos Toros Taqueria has jumped into the retail industry with the launch of bottled hot sauces. Available on its website or in its 19 units, the options include…

Brazil delivery provider iFood raises $500M

November 15, 2018

iFood, a Brazil-based food delivery company, has raised $500 million in what it claims to be the biggest funding round in Latin America.

Don’t Ghost Your Customers When it Comes to Their BOPIS Experience

According to Acceo Tender Retail, omnichannel retailing is the fastest growing sector where customers can choose and buy an item online and then pick it up…

Creating an Omni-Channel Ecosystem for Your Restaurant Today and into the Future

This white paper discusses how consumer behaviors and expectations are changing the restaurant industry, why omni-channel restaurant operations are so…

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Tillster's Online and Mobile Ordering Index Reveals How Consumers Want to Order Food

Tillster, the global leader in digital ordering and engagement solutions for restaurants, showcases how ordering technologies influence purchasing behavior in…

Tillster's Digital Coupons and Loyalty Index Reveals Increasing Demand for Rewards

Tillster -- the global leader in digital ordering and engagement solutions for restaurants -- examines how a restaurant's digital coupons or loyalty strategy…

Shake Shack tests new web ordering in 10 US markets

October 30, 2018

Shake Shack is testing new web ordering functionality that will let customers bypass lines in 10 markets across the U.S., according to a company spokesperson. 

Ordrslip pairs with Square app

October 23, 2018

Ordrslip, a software-as-a-service provider, is partnering with Square to give Square customers instant access to Ordrslip in the Square App Marketplace…