Flippin' Pizza, Tutti Frutti fro-yo testing mobile wallet

June 30, 2011

United States restaurants may be another step closer to allowing customers to pay with their mobile phones. MobilePayUSA, a division of Irvine, Calif.-based…

McAlister’s Deli enhances menu, launches Tea Town promo

June 29, 2011

McAlister's Deli is finding sweet ways for guests to beat the heat this summer with its 2011 Beverage of Summer promotion, the search for "Tea Town USA."

Consumer Reports releases first QSR survey; smaller chains prevail

by Alicia Kelso — Editor, QSRWeb.com

June 29, 2011

Quick-service giants McDonald's, Burger King, KFC and Taco Bell failed to impress Consumer Reports subscribers in the magazine's first-ever quick-service food…

Tossed’s National Salad Contest winner named

June 28, 2011

Tossed has named Sarah Wilson of Boston as the winner of its Fourth Annual National Salad Contest.

Don't try this at home

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Last week I had the pleasure of hosting Jerry Calabrese for a Fast Casual webinar. For those that missed it, Jerry recently retired from McDonald’s where he…

Setting the mood: Qdoba showcasing independent musicians

June 27, 2011

Qdoba Mexican Grill and Touch, the design team of Muzak, recently acquired by Mood Media, have partnered to promote rising independent music talent.

Jamba Juice launches new Facebook promo

June 26, 2011

Jamba Juice Co. announced today the launch of its "What Would You Blend?" campaign.

NPD Group: Restaurant visits up for dinner

June 26, 2011

After several years of traffic declines, visits to restaurants during dinner time increased over the last three quarters, according to foodservice market…

Webinar: Pinpointing the metrics that matter in growing sales

by Alicia Kelso — Editor, QSRWeb.com

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

Starbucks lets Android users pay via phone

June 14, 2011

Portland store serves wine and beer.

Moe’s Southwest Grill awarded LEED Silver certification

June 13, 2011

The Williston, Vt. location of Moe's Southwest Grill received LEED silver certification, making it the first restaurant in the chain and state to earn the…

bd’s Mongolian Grill’s iPhone App puts guests in control of meals

June 13, 2011

bd's Mongolian Grill, a concept that allows guests to create their own stir-fry meals, is now bringing that experience to the iPhone, iTouch or iPad with the…

Consumers won’t pay more for healthier menu items, NPD reports

June 7, 2011

New research by The NPD Group has found that 70 percent of consumers, especially those aged 50 and higher, expect to pay no more for healthier items than they…

Au Bon Pain launches rebranding initiative

by Valerie Killifer — senior editor, NetWorld Alliance

June 7, 2011

In conjunction with the acceleration of its national expansion strategy, 318-unit Au Bon Pain is launching a major café remodeling program. Under this…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Smashburger celebrates the classics

June 1, 2011

Smashburger is kicking off the summer season with a tribute to its Classic Smashburger, the most popular item on its menu.  To reward loyal fans for their…

Panda Express launches tornado assistance campaign

June 1, 2011

Panda Restaurant Group Inc., parent company of Panda Express, has launched a fundraising campaign to assist with disaster relief following the recent tornados…

When Experience Really Matters

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Who has seen the latest reports on the fastest growing restaurant chains in North America? I was struck when I read the following article summarizing the…

SmartMenu offers diners customized meals based on dietary needs

by Kim Williams — Reporter, NetWorld Alliance

Restaurant operators are pleased with the efficiency, customer response and ROI.