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Customer Service / Experience News & Media

NetWaiter releases new consumer site

August 20, 2015

The customer-centric site allowing visitors to view local restaurant info, find locations that deliver to them and get updates from their favorite places.

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NYC gets its first booze-serving Starbucks

August 18, 2015

This week those stopping by a Starbucks in Brooklyn have some new special beverages from which to choose.

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Zenput plugs in new task-management features to drive consistent store experience

August 18, 2015

Streamlined project management features promise to save time and money.

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Jersey Mike's debuts new chicken submarine sandwich

August 17, 2015

The new Chicken Club, available for a limited time, features oven-roasted, extra lean, 98 percent fat-free chicken breast sliced to order.

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Buffalo Wild Wings kicks off 'Football Rich' campaign

August 17, 2015

Buffalo Wild Wings says it's enhancing guests' football experience.

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Fresh To Order celebrates National Panini Month… with paninis

August 17, 2015

Fast casual concept Fresh To Order introduces 13 panini sandwich options for customers looking for a way to celebrate National Panini Month in August.

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Pei Wei goes to college

August 17, 2015

A new Pei Wei location will soon be opened at Arizona State University.

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Tropical Smoothie Cafe raises $1M for charity

August 17, 2015

The fast casual cafe concept raised $1 million for Camp Sunshine, with a significant increase from last year’s giving total.

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The Melt expands to Colorado with five new locations

August 14, 2015

The fast casual restaurant is opening stores in another state for the first time since its inception.

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NRA releases mobile payments guide for restaurateurs

August 13, 2015

The 'guide will provide a roadmap' for restaurant owners and operators interested in implementing mobile payments into their business, NRA official says.

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MOD Pizza announces growth of 'MOD Squad'

August 13, 2015

The fast casual pizza restaurant has added new employees and plans to continue adding team members, while staying true to its core values.

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PizzaRev opens first Colorado location

August 13, 2015

The build-your-own pizza concept opened its first location in Colorado by hosting a fundraiser for giveSPORTS.

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Villa Enterprises opening 4 NJ outlets

August 12, 2015

Villa Italian Kitchen, Green Leaf’s Beyond Great Salads, Bananas Smoothies & Frozen Yogurt and a new South Philly Cheesesteak are opening in Gloucester…

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Flavor, adventure, more healthful ingredients drive sandwich trends

August 11, 2015

Few foods reign as ubiquitously on restaurant menus in the U.S. as the almighty sandwich.

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Supply-chain study: Consumers demand sustainable food products

August 11, 2015

Technomic and Deloitte Advisory research assesses what's next in supply-chain logistics.

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Southern Concepts, Liolios Group create finance program

August 6, 2015

Fast casual barbecue restaurant Southern Concepts and Liolios Group announced in a recent press release that they were teaming up to design and execute a…

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Free Orange Leaf frozen yogurt for ‘innovative kids’

August 6, 2015

Kevin Durant and Orange Leaf team up to challenge kids to make their communities a better place.

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Fraud beware: WAND releases credit card protection software

August 5, 2015

Ahead of the Oct. 1 liability deadline, WAND releases new EMV terminals and promises enhanced protection and security measures.

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Does your menu reflect this year's top menu change?

Nancy Kruse, a restaurant menu analyst, shared information about restaurant change during the webinar, “Menus 2015: Turning Trends Into Money Makers.”

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Groupon launches ‘Groupon To Go’

July 30, 2015

The Internet coupon service will expand into the takeout and delivery markets

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