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Customer Service / Experience News & Media

Air Canada serving Freshii meals on flights

September 5, 2017

Freshii will serve passegners aboard Air Canada as of Oct. 1. The airline will offer a selection of Freshii's menu items, including its Pangoa Bowl, Fiesta…

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Saladworks selects POS system as its omnichannel digital platform

September 5, 2017

Saladworks, the nation's largest fresh-tossed salad franchise concept, has chosen Dovetail Systems Inc.'s Gusto POS system as its omnichannel digital platform…

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Acrelec and Glory to introduce self-ordering, cash- and credit-accepting kiosks

September 1, 2017

Acrelec, a provider of digital kiosk solutions, is partnering with Glory, a provider of cash technology solutions, to introduce a self-ordering kiosk that…

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Caliburger’s CEO offers vision for automated restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Automated restaurants, driven by artificial intelligence and robots, is closer than many think, according to the CEO of a company involved with automation…

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How Jason's Deli boosted e-gift sales by 50%

August 29, 2017

Jason's Deli has reported a nearly 50 percent increase in egift sales since moving its platform to Paytronix, according to a press release. 

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Restaurant food supplier links with NCR for cloud POS services

August 24, 2017

NCR Corp. and Performance Food Group Co. have entered into a strategic referral relationship to bring NCR Silver, a cloud-based point-of-sale product, to more…

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Former Papa Murphy's CDO: Ask 3 questions before investing in tech

by Will Hernandez — Editor, NetWorld Media Group

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…

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Fazoli's 'Comeback Kid' shares turnaround story at London summit

by S.A. Whitehead — Food Editor, Net World Media Group

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean…

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Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…

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Dickey's Barbecue Pit fires up delivery partnerships

August 10, 2017

Dickey's Barbecue Pit has partnered with more than 50 delivery services across the United States to ensure guests receive their orders without leaving…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Ex FOCUS Brands exec to open 6 Tropical Smoothie Cafe units

August 8, 2017

Tropical Smoothie Café will open in Snellville on Aug. 19 under the leadership of the former president of FOCUS Brands International, Michael Shattuck…

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Wingstop debuts SMS text ordering platform

August 8, 2017

Wingstop fans can now place orders via SMS text, according to a press release.

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MobileBytes adds mobile payments options for counter, table service restaurants

August 8, 2017

MobileBytes, a point-of-sale system provider for iPad, has launched mobile payment options for counter and table service restaurants and announced two…

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Dickey's debuts $99 tailgate food pack

August 7, 2017

Dickey's Barbecue Pit is now offering a Tailgate Party Pack to kick off tailgate party season, according to a press release.

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Captain D's debuts new meal deal promoted by D-Gulls

August 7, 2017

Captain D's is launching a series of commercials featuring the D-Gulls, Dave & Desmond, according to a press release.

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Roly Poly Sandwiches franchisee pioneers self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for…

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Jersey Mike's exec: 6 ways to build a vibrant company culture

by John Hughes — SVP, Jersey Mikes

Finding and living out your restaurant's founding vision is crucial to success, writes Jersey Mike's Brand Ambassador John Hughes.

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Project Juice to open Berkeley unit

August 7, 2017

Project Juice announced the grand opening of its location in Berkeley on Aug. 12, according to a press release. One hundred percent of the proceeds from the…

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