Technology & CX in Restaurants

As restaurant operators face challenges on a variety of fronts, many are turning to technological tools to enhance how they serve their guests.

4 menu trends fast casual operators should master

These four trends are continuing to grow in popularity, and here’s how and why you should play with them on your menu.

Presented by FastCasual.com

4 tasks that kitchen robots should take over

Advances in robotics technology are helping commercial kitchen workers be more effective and efficient in several key areas.

Presented by FastCasual.com

3 ways to take advantage of the delivery market with ghost kitchens

Time will tell if ghost kitchens are truly sustainable and here to stay, but if you are a restaurant owner, it’s worth taking a look at the various models…

Presented by FastCasual.com

8 ways to prevent restaurant workers from spreading Hep A

Since the Hepatitis A virus spreads so easily and quickly through food and water, it’s a huge threat for restaurants. It’s critical that restaurants take every…

Presented by FastCasual.com

How automation can solve restaurant labor problems

High turnover is a lot for restaurant owners and managers to combat, but there is hope, and the answer lies in automation.

Presented by FastCasual.com

Four ways outdoor kiosks improve drive-thru sales

As fast food restaurants consider adding units, here are four ways outdoor kiosks can impact drive-thrus.

4 steps to a successful restaurant delivery strategy

With so many delivery options and so much competition, how can your restaurant create a successful delivery strategy that differentiates you from your…

Presented by FastCasual.com

5 ways training can help restaurants prevent sexual harassment

Implementing regular, interactive training that’s customized for restaurant operators can help move the conversation from awareness to action to prevention.

Presented by FastCasual.com

Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

Why Self-Order Kiosks aren’t Job-Killers

Instead of being a way to reduce the need for hourly workers, self-order kiosks can drive a need for more workers thanks to increased sales.

Clicking with Customers: Exceeding Expectations Through Better Digital Experiences

It’s not enough for a restaurant to add technology solutions such as online ordering and self-service kiosks. Those solutions must work together to create a…

Embracing Restaurant Technology

Technology has been a part of the foodservice industry for decades, but its role in profitable operations is becoming increasingly prominent.

Presented by FastCasual.com

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Technology Takes Restaurant Management to the Next Level

A new management platform makes it simpler for operators to track what’s happening in their restaurants.

Leveraging Analytics to Improve Restaurant Operations

Restaurant operators have a firehose of data they can drink from to improve operations. The challenge is to make sense of the flood.

Presented by FastCasual.com

Reinventing the Customer Experience

Building customer loyalty is first and foremost about the brand experience—across all channels. Providing a personalized experience is the key to turning…

Presented by HP Inc.

Tablets as a Point-of-Sale System

The capabilities and portability of tablets are helping to drive a change in the way operators manage their businesses.

Navigating the Convergence of Digital Ordering and Delivery

Digital ordering and delivery are an increasing part of the restaurant industry, but operators are faced with a choice: Pay someone else to perform those…

Presented by Qu

Creating Value with Table Tracking Systems

The ability to deliver food to guests quickly and efficiently is a tremendous benefit, but it’s just the first link in the value chain. Learn why brands such…