News

Upserve offers seamless online ordering

September 27, 2017

Upserve has launched a streamlined process to allow restaurants to fulfill online orders without managing multiple menus, transcribing orders or ballooning commissions, according to a company press release. Upserve Online Ordering — created by implementing Breadcrumb POS with Upserve —  allows restaurants to take advantage of online ordering that might otherwise find the process too complicated and expensive since, according to the release.

Restaurants often work with different online ordering services, each of which requires its own complex setups, equipment and processes. Once an order is recognized by fax, email or separate tablet, it then has to be transcribed manually by a staff member into the legacy point-of-sale systems, because modern online ordering systems cannot talk to antiquated, 1990s-era point-of-sale systems.

In contrast, when a restaurant using Breadcrumb POS 86, and a popular item has run out or changes an item's price, the Upserve Online Ordering menu updates to reflect the change, eliminating the need to call into third-party services or wait hours to see changes, according to the release. Upserve also syncs these changes automatically to all third-party ordering networks integrated with Upserve. 

The company also announced continued growth of its integrated online ordering network in the Upserve Marketplace, adding Menufy, Chowly and Open Dining to a list that already included Grubhub and Seamless. Restaurants using these systems can manage all of their orders, both in-house and takeout, from Upserve HQ, according to the release.

Survey says

In a recent survey of respondents from around the US, Upserve asked 520 consumers what considerations are most important to them when deciding whether or not to return to a restaurant. The survey found:

• More than half of the respondents (51 percent) said that offering takeout or delivery was important or very important in their consideration.
• 71 percent said it was a factor in their decision making process.
• 22 percent said it was one of their top three considerations. 

Industry research indicated 82 percent of meals were consumed at home and nearly 60 percent of consumers have ordered food to-go from a restaurant in the last six months. Additionally, restaurants using online ordering have seen a 30 percent increase in revenue, according to the survey.