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Survey: Restaurateurs believe technology generates increased revenue

Survey reports that restaurants are relying on technology as a way to create revenue and improve efficiency.

August 6, 2015

A recent survey taken by NCR, titled "The 2015 NCR Restaurant Technology Pulse," indicates that technology does in fact have a direct impact on increased revenue for restaurants. According to the report, 67 percent  of restaurant managers and owners said that technology (such as mobile POS systems, accounting software, broadband and voice services, Wi-Fi and mobile apps) was responsible for an increase in revenue. The survey also discovered that 35 percent of restaurants depended on technology more than they did the year before.

According to the report, the survey polled owners and managers of small independent restaurants and franchise eateries and was commissioned by NCR with the goal of understanding how much technology is truly used and needed in the restaurant industry.

"Restaurant owners and managers often work in fast-paced environments in which they tackle a variety of business challenges from inventory management to customer service to employee training and retention," NCR President and GM Chris Poelma said in the report. "It’s clear they need complete technology solutions that simplify their business and help improve efficiency and drive revenue."