Advertising Age recently flagged "serial reviewers," or companies that like to switch marketing agencies every couple of years. And it highlighted fast casual favorite Chipotle as one of the worst offenders in this realm. That puts them at risk for being blacklisted in "adland," the publication says, and can deliver inconsistent branding messages.
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.