Zoup readying 1st Seattle location

February 20, 2017

Franchisee Kari Hingst is prepping to open Zoup's second location in Washington and its first in the Seattle area, according to a press release.

How self-serve kiosks get the orders rolling at Burger Boss

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Burger Boss, a fast casual chain in Southern California, has found self-serve kiosks a great tool for engaging customers in creating their orders and in…

Saladworks CEO reveals brand's 5-step come-back strategy

Saladworks was facing bankruptcy in 2015, when Centre Lane Partners bought it for nearly $17 million. Since then, CEO Patrick Sugrue has been working to…

4 metrics every restaurant should track

You may be running a well-structured training program for new staff in the hopes that they’ll learn quickly and become more productive, but you might be…

BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

Ode to the taco: Why the old-school menu item is trending

Tacos aren't new, but they are trendier than ever. Here's why.

Chipotle reduces wait time on digital orders

February 20, 2017

Chipotle customers will have shorter wait times now that it has completed the rollout of its "Smarter Pickup Times" technology to all its restaurants that…

Workers' groups quiet about Trump's pick to replace Hardee's CEO as labor sec nominee

February 20, 2017

President Trump's latest pick for labor secretary, R. Alexander Acosta, has evoked little response from workers' rights and other organizations supporting…

2 former McDonald's franchisees trade Big Macs for fast casual pizza

February 17, 2017

Pie Five is going north with its latest opening, while Uncle Maddio's heads south after signing a deal for five restaurants in the Sunshine State.

Dickey's to open 2 Ann Arbor locations

February 16, 2017

Dickey's will open in two new Ann Arbor, Michigan, locations, one of which is the University of Michigan campus.

Johnny Rockets surveys international growth

February 16, 2017

Johnny Rockets is undertaking significant expansion overseas, including the opening of locations in Singapore, Mexico, Switzerland, U.K, Caribbean, Pakistan…

Tom+Chee debuts updated menu

February 16, 2017

Tom+Chee announced new menu items for its 99 locations, according to a press release.

Marco's promotes EVP to COO

February 16, 2017

Marco's has promoted former Executive Vice President of Operations Tony Libardi to the position of COO for the chain. The move brings marketing, employee…

Are wearables the future of dining out?

Wearables in the food industry can increase in-house communication with the entire staff and elevate the customer service experience, giving you an edge over…

Big Easy-based Blaze bites back with gator sausage offering

February 16, 2017

Blaze Fast Fire'd Pizza is opening a New Orleans location this month and is offering free build-your-own pies on Friday, Feb. 17 with a little something local…

Speedline Solutions debuts new menu management tool

February 15, 2017

Speedline Solutions is debuting a menu management system to help chains create and release a consistent menu for all locations as well as ConnectService, which…

"Say it with Starbucks" debuts in China

February 15, 2017

"Say it with Starbucks," a new mobile gifting feature, launched in China on Weixin, China's primary social media platform, according to a press release.

Potbelly Sandwich Shop opens another Little Rock location

February 15, 2017

Ryan Hamra will open his second Potbelly Sandwich Shop in Little Rock in early 2017 as part of a four-unit franchise deal the Little Rock resident signed with…

Starbucks gets fashionable in Japan with contactless keychain

February 15, 2017

Starbucks' Japanese operations has teamed with a local fashion label in the country to create what's essentially a contactless key chain that coffee lovers can…

Study: Billions wasted on loyalty efforts that bomb

by Sherry Yang

Restaurants invest a lot in loyalty programs, but one massive study just completed by operational strategy company, Accenture, says a lot of that money is…